Lead Dental Front Desk Coordinator

Lake Geneva Dental

Lake Geneva Dental is looking for an enthusiastic Full-Time Lead Front Desk Coordinator to join our team. The Front Desk Coordinator will be responsible for overseeing and coordinating the front desk activities in the office along with assisting other areas when directed. This position plays a key role in providing excellent customer service, managing patient interactions, and ensuring efficient workflow at the front desk.

The ideal candidate will hold a friendly and professional demeanor, demonstrate excellent communication skills and compassion supporting the patient experience. Works effectively in a team environment. They must be able to communicate well. In fact, must be the best communicator in the practice. The number one responsibility of all employees is patient care and meeting patient needs.

• Monday 8:30 AM – 4:00 PM
• Tuesday 7:30 AM – 7:30 PM
• Wednesday 7:30 AM – 7:30 PM
• Thursday 8:00 AM – 2:00 PM
• Friday 7:30 AM – 1:30 PM

• Patient Interaction:
  • Greet patients and visitors in a friendly and professional manner.
  • Schedule appointments and maintain the appointment calendar.
  • Answer phone calls and address inquiries or direct them to the appropriate department.
  • Verify patient information and insurance details.
• Appointment Management:
  • Coordinate and schedule appointments based on dentist availability.
  • Send appointment reminders to patients and confirm appointments.
  • Handle appointment cancellations and rescheduling.
  • Ensures re-care is being booked.
  • Follows up with patients on unscheduled treatment plans.
• Administrative Tasks:
  • Maintain accurate patient records and update information as needed.
  • Handle patient registration and check-in/check-out processes.
  • Process and verify insurance information.
  • Collect and record payments for services rendered.
  • Oversees and participates in collections of aged receivables.
• Team Coordination:
  • Coordinate with dental assistants, hygienists and other staff to ensure seamless patient care.
• Problem Resolution:
  • Address patient concerns and resolve issues related to appointments, billing, or service.
  • Collaborate with dental professionals to handle patient complaints effectively.

• Proven experience in a front desk or administrative role, preferably in a dental office.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Knowledge of dental terminology, procedures, and insurance processes.
• Proficient in using dental office software and general office applications.
• High school diploma or equivalent.

• Ability to lift up to 15-30 pounds occasionally.

• Full-time employees (30+ hours per week) are eligible for medical, dental, vision, and life insurance coverage, as well as access to a variety of voluntary benefits.
• Full-time employees are eligible for paid time off and holiday pay.
• Part-time employees working 16+ hours per week are eligible for paid time off.
• All employees may participate in our 401(k) retirement savings plan, which includes a company match.