Manager, Field Communications & Change Management

Manager, Field Communications & Change Management

Location: LAKE FOREST, IL, US,

Work Location Type: Hybrid

About Grainger

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models.

In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment,  offers customers access to more than 14 million products, and  offers more than 24 million products. For more information, visit

Compensation

The anticipated base pay compensation range for this position is $95,000.00 to $.

Rewards and Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members  individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger’s benefits, please click on the link below:

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Role Summary

The Manager, Field Communications & Change Management ensures frontline team members across the Operations Fulfillment Network clearly understand and successfully adopt operational changes. This role leads communication and readiness planning for major initiatives and plays a critical role in shaping the change narrative, sequencing messages, and balancing field mindshare to protect focus on what matters most. The manager sets communication standards, governs channel usage, and continuously improves how information flows to the field in order to minimize disruption, reduce noise, and ensure the right messages reach the right audiences at the right time.

Through deep partnership with OEO, Training & Development, Corporate Communications, Operations leaders, and project teams, this role strengthens clarity, alignment, and adoption across 8,000+ fulfillment network employees in DCs, Branches and Bulk Warehouses.

This is a hybrid position that is based onsite in Lake Forest or Chicago 3 days a week.

You Will

• Partner early with project teams to identify impacts, shape communication strategies, and sequence communications and training for effective adoption.
• Lead communication and readiness planning for operational changes, ensuring field teams clearly understand the “why,” “what,” and “how.”
• Act as the steward of field mindshare by sequencing communications, prioritizing messages, and protecting field capacity from overload or conflicting information.
• Use field capacity insights…