Mailroom Specialist

Job Summary

Join our dynamic team as a Senior On‑Site Service Specialist
, where you’ll play a pivotal role in delivering exceptional operational support and enhancing the client experience. In this hands‑on position, you’ll work with cutting‑edge technology to manage high‑volume print, production, sorting, and mailing services while ensuring seamless daily operations. From equipment troubleshooting to customer support and reception services, you’ll be at the heart of our service delivery.

• Operate high‑volume 2D and/or 3D printers and copiers, ensuring consistent quality, accuracy, and efficiency
• Troubleshoot equipment issues and escalate technical problems as needed to ensure timely resolution
• Provide outstanding customer service by responding to inquiries, coordinating service calls, and managing job requests
• Maintain accurate records, manage inventory and supplies, and calculate charges for services rendered
• Collaborate with team members to ensure smooth workflow and timely delivery of completed jobs
• Support various onsite operations, including light maintenance, meeting room setup, and reception coverage as needed
• Follow all safety standards and protocols when handling equipment and materials to maintain a secure work environment

• High school diploma or GED
• Minimum 1 year of relevant work experience
• Basic computer proficiency, including Microsoft Office (Word, Excel, Outlook)
• Strong communication skills with the ability to thrive in a fast‑paced, customer‑focused environment

• Previous experience in copy services, print production, or related roles
• Basic understanding of electronics or copier/printer equipment maintenance
• Valid driver’s license with minimum required auto insurance

In this role, you’ll be at the forefront of service excellence—providing innovative solutions, dependable support, and a superior client experience. If you’re motivated, detail‑oriented, and ready to grow within a fast‑moving environment, we encourage you to apply and become part of a team shaping the future of onsite services.

If you are seeking a team driven by passion and purpose, come create with us  are a team of information seekers and customer‑obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We’re looking for talented, inspired individuals to join us to help drive a high‑performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future.

If you are seeking a purpose‑driven and passionate team, come create with us, and help drive our high‑performance culture of excellence into tomorrow.

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.