Service Desk Specialist

Job Summary

Consumers Credit Union (CCU) is adding two Service Desk Specialists to the Tech department! This entry-level opportunity allows you to provide first-level technical support in a fast-paced, collaborative environment. This role is ideal for someone who is tech-focused, detail-oriented, and enjoys working with a variety of applications.

Schedule /

Location:

This position offers a hybrid work schedule. Some of your work week will be onsite at our modern, amenities-driven Lake Forest office and the rest will be spent working remotely.

Main

Duties and Responsibilities:

• Install, support, and manage hardware, software, and network components to maintain a stable computing environment.
• Troubleshoot and resolve technical issues for hardware, software, core systems, and front-office applications.
• Support and maintain devices such as scanners, receipt printers, check printers, and document printers.
• Monitor and respond to service desk requests, document solutions, provide recommendations, and assist with staff training.
• Document system changes in the intranet and service desk ticketing system.
• Maintain up-to-date, reliable PC images and ensure laptops and mobile devices comply with company security and encryption standards.
• Consult with management and IT teams to implement and uphold IT standards for control, security, and recoverability.
• Support daily IT department operations and maintain service levels on incoming tickets from the service desk, assigning tickets as appropriate.

• Associate’s Degree or completion of specialized tech courses is preferred.
• 3+ years of work experience in PC usage, hardware/software support or related is preferred. With this being an early career position, the team will consider 1+ years of experience if you have basic knowledge of providing Level 1 support.
• Technical knowledge working in Active Directory, MS Office 365, Windows 11 operating system, iOS and Android, networking devices including VPN and Wi‑Fi.
• Ability to effectively communicate with non-technical people to diagnose the problem and make them feel comfortable.
• Critical thinking and problem‑solving skills.
• A self‑starter with the ability to work independently.
• Availability to work 40 hours/week and be scheduled between the following hours:
  • Monday – Friday: 7:30 AM – 6:15 PM, Rotating Saturdays: 8 AM – 2 PM.

The salary range for this role is $20.16 to $30.24 per hour. This role is eligible for sales incentives. A specific salary offer considers factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case.

Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short‑term disability, long‑term disability, life insurance and other plans effective date of hire. You will be eligible to participate in the 401(k) savings plan at any time. You will be automatically enrolled in the pension plan following six months of employment and 1,000 hours of service and reaching age 20.

For more information about benefit offerings, please visit our careers page: https://(Use the "Apply for this Job" box below)./careers

Founded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union (CCU) has $4.3 billion in assets and serves more than 272,000 members, making it one of the largest credit unions in the state. CCU believes that nobody needs banks on every corner, but everyone needs people who are in their corner. To learn more, visit myconsumers.org

CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability,…