Human Resources Representative Lead

Work Location Type:

Hybrid About Grainger

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models.

In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment,Zoro.comoffers customers access to more than 14 million products, andMonota

RO.comoffers more than 24 million products. For more information,

The anticipated base pay compensation range for this position is $26.06to $39.14.

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger's benefits, please click on the link below:

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

The Human Resources Representative Lead delivers high volume, complex transactional HR support across the full team member lifecycle from hire to retire. The role provides advanced resolution for complex HR transactions, including organizational data governance, mass organizational changes, data corrections, and escalated case support from Tier 1. The Lead serves as a critical partner to HR Operations, Payroll, and cross functional stakeholders by leveraging HR technology and data to optimize processes and enable scalable solutions.

Through multichannel support, the role delivers timely, high quality service while driving HR technology enablement and bestinclass service delivery across the enterprise.

• Serves as the team's HR subject matter expert by applying deep policy and systems knowledge to resolve complex team member issues and inquiries.
• Partners with HR Service Representatives by troubleshooting inquiries collaboratively to strengthen accuracy, consistency, and endtoend issue resolution.
• Delivers exceptional service to active and inactive team members by providing clear guidance and promoting level0 support to drive efficiency and self service adoption.
• Responds to inquiries promptly and professionally by capturing details accurately in case management to ensure traceability and service quality.
• Uses strong inquiry skills to diagnose root causes and resolve issues beyond initial requests, preventing recurrence and improving process effectiveness.
• Manages an organized workflow by monitoring all assigned items and driving each to timely closure to maintain service continuity and accountability.
• Collaborates with HR teams, vendors, and third party administrators by coordinating information and actions to resolve team member matters efficiently and accurately.
• Maintains broad HR expertise across policies, payroll, total rewards, talent programs, and technology by identifying trends to enhance documentation and strengthen self service resources.

• High School Diploma/GED required
• Bachelor's Degree preferred
• 4+ years handling escalated, sensitive, and often complex team member issues required
• Strong communication skills, both written and oral, with team members at all levels.
• Ability to de-escalate emotional situations and manage through tough situations with ease.
• Strong analytical and organizational skills while keeping close attention to detail.
• Deep and…