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Guest Service Agent
Job in
Lake Forest, Lake County, Illinois, 60045, USA
Listed on 2026-01-01
Listing for:
Hilton Garden Inn Lake Forest Mettawa
Full Time, Part Time
position Listed on 2026-01-01
Job specializations:
-
Hospitality / Hotel / Catering
Customer Service Rep
Job Description & How to Apply Below
Join to apply for the Guest Service Agent role at Hilton Garden Inn Lake Forest Mettawa
1 week ago Be among the first 25 applicants
Join to apply for the Guest Service Agent role at Hilton Garden Inn Lake Forest Mettawa
Hilton Garden Inn Lake Forest Mettawa Pay RangeThis range is provided by Hilton Garden Inn Lake Forest Mettawa. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base Pay Range$16.00/hr - $18.00/hr
Guest Service Agent Responsibilities- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
- Work schedule varies and may include holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling or crouching.
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