Housekeeping Tech-EVS Evenings

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient‑first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you’ll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system.

We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits; our goal is to take care of our employees.

Shift: Evening shift

• Cleans and maintains patient rooms, offices, public areas, treatment rooms, and other assigned areas daily, including collecting and removing trash, changing bed linens, and sanitizing all surfaces.
• Follows policies and procedures on patient isolation and contact precautions as necessary.
• Stocks paper items and other supplies in assigned areas as necessary or designated.
• Maintains cart and equipment in a clean, working condition and stores it in an appropriate storage area.
• Promotes safety in the workplace. Uses wet floor signs, PPE, and does not leave housekeeping cart or supplies unattended.
• Uses chemicals and equipment in an effective and safe manner, using appropriate chemicals diluted at the correct ratio in properly labeled containers.
• Notifies supervisor of equipment needing repairs and reports all safety hazards to manager.
• Communicates to supervisor any issues, including inability to complete schedule and proactively addresses observed deficiencies (reports issues/work requests to supervisor/manager or Call Center, picks up debris outside of regular work area).
• Establishes and maintains interpersonal relationships with hospital personnel, assuring confidentiality of patient information.
• Exhibits the ability to articulate designed scripting model to each customer we serve.
• Uses organizational and unit/department resources efficiently.
• Manages work schedule efficiently, completing tasks and assignments on time.
• Contributes to opportunities and processes for continuous improvement.
• Participates in efforts to reduce costs, streamline work processes, and improve and grow services we provide.
• Presents a friendly, approachable, professional demeanor and appearance.
• Provides accurate information and timely updates to patients and customers, addressing questions and concerns promptly, or identifying appropriate personnel and resources. Provides directions or help to patients and customers with finding their way.
• Uses effective service recovery skills to solve problems or service breakdowns when they occur.
• Demonstrates teamwork by helping co‑workers within and across departments, communicating effectively with others, respecting diverse opinions and styles, and acknowledging assistance and contributions of others.

Required:

• Must exhibit the ability to follow oral and written instructions.
• Must be able to communicate effectively with patients, visitors and staff.
• Must be able to use the proper tracking and communication tools utilized by department.
• Must be able to work independently.
• Physical Demands:
  Requirement:
  • Physical demands required for this role include lifting/carrying up to 50 pounds and a push/pull force up to 50 pounds.

Preferred:

• One to three years of environmental services experience in a healthcare or hospitality environment.

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case‑by‑case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign‑on bonus. Exception:
New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.