Operations Coordinator Physician Practice MA-Multi Specialty

Overview

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach sets us apart as a leader in healthcare. As an integral part of our team, you’ll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits, including tuition reimbursement and loan forgiveness, 401(k) matching, and lifecycle benefits.

Ready to join our quest for better?

This is a full-time, salaried position at 40 hours per week located on the Lake Forest Hospital campus. This role is for Multi Specialty, covering Rheumatology, Nephrology, and Non-Oncology Infusion. Schedule is Monday through Friday. Required to be a CMA.

• Supervise and direct the office’s frontline clinical and clerical staff.
• Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals.
• Oversee and direct day-to-day office operations within budget guidelines.
• Manage providers’ schedules with templates and optimize patient care hours to enhance productivity.
• Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity, and staff productivity.
• Conduct timely and accurate cash management duties, including overseeing the collection of co-pays and patient balances, in-house cash balances, and bank deposits.
• Ensure service excellence and perform service recovery when necessary.
• Manage office and medical-surgical supplies within budget.
• Ensure accuracy of all data collection and data entry by site staff through training and compliance monitoring; facilitate the flow of information to and from central administrative offices.
• Conduct regular office staff meetings.
• Attend and participate in manager/supervisor meetings.
• Ensure patient dignity and confidentiality are maintained at all times.
• Additional Functions:
  • Review and approve automated time reports for accuracy.
  • Develop tools to support staff and enhance efficiency.
  • Provide input into staff performance reviews and participate in staff performance reviews as needed.
  • Provide one-to-one coaching and mentoring; plan, execute and resolve routine technical needs of the practice (phone, copiers, fax machines, PCs, etc.).
  • Monitor daily transaction activity to ensure compliance with procedures.
  • Resolve complex or critical situations involving patients, staff, and customers; consult with the manager for guidance as needed (e.g., complaints, discipline).
  • Develop and implement policies and procedures to support the practice; may support additional projects and administrative tasks as assigned.

Required:

• Bachelor’s degree or equivalent work experience.
• Current certification as one of the following:
  • Certified Medical Assistant (CMA) through the American Association of Medical Assistants (AAMA) OR
  • Registered Medical Assistant (RMA) through the American Medical Technologists (AMT) OR
  • National Certified Medical Assistant (NCMA) through the National Center for Competency Testing (NCCT) OR
  • Certified Clinical Medical Assistant (CCMA) through the National Health career Association (NHA) OR
  • Nationally Registered Certified Medical Assistant (NRCMA) through the National Association for Health Professionals (NAHP)
• American Heart Association accredited Basic Life Support (BLS/CPR) certification.
• Minimum of three years of work experience in a medical or related business.
• Understanding of insurance plans including HMO, PPO, POS, commercial, Medicare, and Medicaid.
• Solid understanding of patient flow in a medical office.
• Leadership experience.
• Working knowledge of medical software, Word, and Excel.
• Experience managing daily cash activity and reconciling income reports with daily payments.

Preferred:

• Clinical experience as an MA, LPN, or RN.
• Knowledge of CPT and ICD-9 coding.
• Supervisory experience.

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity,…