Operations Coordinator Physician Practice MA-Multi Specialty

The salary range for this position is $29.71 - $44.56 (Hourly Rate). Placement within the salary range depends on factors such as relevant experience and internal equity. For positions represented by a union, placement follows the collective bargaining agreement.

We offer a wide range of benefits to support physical, emotional, and financial well‑being. For more information, visit jobs.nm.org/benefits.

• $10,000 Tuition Reimbursement per year ($5,700 part‑time)
• $10,000 Student Loan Repayment ($5,000 part‑time)
• $1,000 Professional Development per year ($500 part‑time)
• $250 Well‑Being Fund per year ($125 for part‑time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

This is a Full Time, salaried position at 40 hours per week located on the Lake Forest Hospital campus. The role covers Rheumatology, Nephrology and Non‑Oncology Infusion. Schedule is Monday through Friday. Required to be a CMA.

• Supervise and direct front‑line clinical and clerical staff.
• Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals.
• Oversee day‑to‑day office operations within budget guidelines.
• Manage provider schedules, optimize patient care hours to enhance productivity.
• Schedule staff and allocate resources across hours of operation to maximize patient access, provider productivity and efficiency, and staff productivity.
• Conduct timely and accurate cash management duties, including co‑pay and patient balance collection, in‑house cash balances, and bank deposits.
• Ensure service excellence and perform service recovery whenever necessary.
• Manage office and medical‑surgical supplies within budget.
• Ensure accuracy of all data collection and entry by site staff through training, compliance monitoring, and facilitate flow of information to and from central administrative offices.
• Conduct office staff meetings on a regular basis.
• Attend and actively participate in manager/supervisor meetings.
• Ensure that patient dignity and confidentiality are maintained at all times.
• Additional Functions:
• Review and approve automated time reports for accuracy.
• Develop tools to support staff and enhance efficiency.
• Provide input into staff performance reviews.
• May participate with manager in conducting staff performance reviews.
• Provide one‑to‑one coaching and mentoring. Plan, execute and resolve all routine technical needs of the practice (phone, copiers, fax machines, PCs, etc.).
• Monitor daily transaction activity to ensure compliance with procedures.
• Resolve complex or critical situations involving patients, staff and customers: consult with manager for guidance as needed (e.g., complaints, discipline, etc.).
• Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, staff productivity, cost‑savings, and operational efficiencies.
• Develop and implement policies and procedures as needed to support the practice.
• This role may support additional projects, perform administrative tasks, and other duties as assigned.

• Bachelor’s degree or equivalent work experience.
• Current certification as a:
  Certified Medical Assistant (CMA) through American Association of Medical Assistants (AAMA) OR Registered Medical Assistant (RMA) through American Medical Technologists (AMT) OR National Certified Medical Assistant (NCMA) through the National Center for Competency Testing (NCCT) OR Certified Clinical Medical Assistant (CCMA) through the National Health career Association (NHA) OR Nationally Registered Certified Medical Assistant (NRCMA) through the National Association for Health Professionals (NAHP).
• American Heart Association accredited Basic Life Support (BLS/CPR) certification.
• Minimum of three years of work experience in a medical or related business.
• Comprehension of insurance plans including HMO, PPO, POS, commercial, Medicare, Medicaid.
• Solid understanding of patient flow in a medical office.
• Leadership experience.
• Working knowledge of medical software, Word and Excel.
• Experience…