Instructional Designer

Overview

The Instructional Designer develops engaging and effective learning solutions to support employee performance and organizational goals. The role applies instructional design methodologies and adult learning principles to create high-quality, learner-centered content. The Instructional Designer collaborates with subject matter experts and stakeholders to assess training needs and deliver impactful, blended educational experiences. The role also emphasizes continuous improvement by integrating feedback and staying current with emerging trends in learning technologies.

• Develops training for 7,600+ Branch and Distribution Center team members and leaders, driving onboarding, process understanding, and performance consistency.
• Uses instructional design methodology to create and refine content.
• Collaborates with Design Leads, subject matter experts (SMEs), and internal partners to understand training needs and build learning that meets objectives.
• Designs learning across a range of modalities including instructor-led training (ILT), web-based training (WBT), microlearning, and blended learning solutions.
• Builds storyboards and scripts and converts them into interactive, engaging eLearning modules using tools such as Articulate Storyline, Rise, Camtasia, or Vyond.
• Creates learning solutions that incorporate multiple learning styles and are suitable for a non-wired, hourly workforce (e.g., job aids, short videos, huddle visuals).
• Manages the on-time completion of multiple deliverables aligned with project timelines
• Updates and maintains existing content, ensuring accuracy, visual consistency, and adherence to OST learning standards.
• Manages and organizes content source files in shared repositories, ensuring version control and accessibility.
• Partners with Program Owners and operational leaders to update or refresh existing learning resources as business needs evolve.
• Supports process improvement by identifying opportunities to streamline content development and minimize turnaround time.
• Participates in communities of learning professionals to share best practices and stay current on emerging trends, tools, and technologies.
• Troubleshoots and repairs functionality of eLearning courses and related training materials.
• Supports change adoption efforts by translating process or policy updates into short, self-paced learning deliverables (e.g., explainer videos, microlearning).

• Bachelor's Degree in Instructional Design, Education, Communication, or another related field required
• 5+ years of experience in related field preferred
• Knowledge of instructional design methodologies, adult learning theory, and best practices in training development.
• Familiarity with a range of learning modalities, including eLearning (e.g., Storyline, Rise, Camtasia), instructor-led, blended, and microlearning.
• Understanding of virtual immersive simulation technologies and their application in learning.
• Awareness of accessibility standards and inclusive design principles for learning content.
• Strong project management skills, including the ability to manage multiple projects and deadlines simultaneously.
• Ability to quickly learn and adapt to new authoring technologies and learning platforms.
• Continuing Education learning certificates preferred
• Experience working with Sales and Service functions preferred
• Must be able to travel within U.S.; up to 20%
• Ability to lift