Business Systems Administrator

Business Systems Administrator

Consumers Credit Union (CCU) is recruiting to fill a Business Systems Administrator position in our Enterprise Systems department. The role focuses on technical system administration and software solutions needed to resolve business-related problems and meet strategic organizational goals. This is a fantastic opportunity for a tech professional who wants to be part of a fast‑growing organization with a "for people, not profit" mindset.

• Hybrid schedule with 1 day per week at our corporate office in Lake Forest, IL.
• Local Northern IL/Southeast WI candidates only.

• Providing technical assistance to staff or vendors on submitted tickets related to our mortgage loan origination system, Encompass, offering creative and insightful solutions.
• Assisting with proactively tracking system release notes and reviewing all upcoming features and functionality with appropriate business partners to assess implementation.
• Assisting in system maintenance and upgrades; verifying vendor capabilities and business processes are aligned and suggesting improvements to aid decision processes; documenting and communicating changes to staff.
• Consulting with business to gather, analyze, and document requirements for project requests and managing changes to the project scope or deliverables.
• Adhering to project timelines, analyzing dependencies, identifying and raising awareness of issues; managing deadlines and work to meet end‑user expectations.
• Contributing to user acceptance testing procedures and monitoring results by reviewing and participating in test plans; helping business understand acceptance testing methodology and effectiveness.
• Ensuring system procedures are up to date and organized, and being accountable for determining if additional procedures are needed.

• Associate Degree in Information Systems, Technology, or related experience.
• 1+ years of experience in Business Administration, Mortgage, Mortgage sales/processing, or related experience (financial institution preferred).
• 2+ years of experience in Business Administration, Mortgage, Mortgage sales/processing, or related experience in lieu of education.
• Basic technical knowledge; experience with desktop and server operating systems, familiarity with technical logs, SQL, automation or job scheduling systems, and Microsoft applications desired;
  Encompass experience preferred.
• Troubleshooting skills and high problem‑solving abilities.
• Strong written and verbal skills to communicate with cross‑functional colleagues and vendors.
• Availability to work 40+ hours per week and be scheduled Monday‑Friday, 8 am‑5 pm.

The annual salary range for this role is $67,980 to $108,768. The role is eligible for an annual bonus opportunity. Compensation decisions consider factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs.

Consumers Credit Union provides eligible employees the opportunity to participate in medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short‑term disability, long‑term disability, life insurance and other plans effective at the date of hire. Employees are eligible to participate in the 401(k) savings plan at any time. Employees are automatically enrolled in the pension plan following six months of employment, 1,000 hours of service and reaching age 20.

We offer a collaborative culture, competitive benefits, and opportunities for growth. Join us and make an impact in a mission‑driven organization that values innovation and people‑first leadership. Founded in 1930 and headquartered in Lake Forest, IL, CCU has $4.3 billion in assets and serves more than 272,000 members, making it one of the largest credit unions in the state. CCU believes that nobody needs banks on every corner, but everyone needs people who are in their corner.

We’ve been recognized as a Great Place to Work® multiple years in a row, and we’re committed to growing both our business and our people.

For more information about our career and…