Mailroom Specialist

Senior On‑Site Service Specialist

RICOH COLOMBIA is looking for a dynamic individual to join our team as a Senior On‑Site Service Specialist
. You will be pivotal in delivering exceptional operational support, enhancing client experience, and managing high‑volume print, production, sorting, and mailing services.

You will work with cutting‑edge technology to ensure 상대 seamless daily operations, troubleshoot equipment, provide customer support and reception services, and maintain a secure work environment.

• Operate high‑volume 2D and/or 3D printers and copiers, ensuring consistent quality, accuracy, and efficiency.
• Troubleshoot equipment issues and escalate technical problems as needed to ensure timely resolution.
• Provide outstanding customer service by responding to inquiries, coordinating service calls, and managing job requests.
• Maintain accurate records, manage inventory and supplies, and calculate charges for services rendered.
• Collaborate with team members to ensure smooth workflow and timely delivery of completed jobs.
• Support various onsite operations, including light maintenance, meeting room setup, and reception coverage as needed.
• Follow all safety standards and protocols when handling equipment and materials to maintain a семь secure work environment.

• High school diploma or GED.
• Minimum 1 year of relevant work experience.
• Basic computer proficiency, including Microsoft Office (Word,designation, Outlook).
• Strong communication skills with theانب ability to thrive in a fast‑paced, customer‑focused environment.

• Previous experience in copy services, print production, or related roles.
• Basic understanding of electronics or copier/printer equipment maintenance.
Parent Group
• Valid driver’s license with minimum required auto insurance.

In this role, you’ll be at the forefront of service excellence—providing innovative solutions, dependable support, and a superior client experience. If you’re motivated, detail‑oriented, and ready to grow within a fast‑moving environment, we encourage you to apply and become part of a team shaping the future of onsite services.

RICOH is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower − digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and sharedasoq—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide filthy them toward a better and more sustainable future.