Store Assistant Manager - Lake Forest

Overview

ABOUT THE ARC

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men and women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.

ABOUT OUR RETAIL TEAM

Become part of the dedicated Retail Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to "Do The Most Good" at our Lake Forest store, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving and teamwork skills, while contributing to the success of our Program and its participants.

• Opportunity for career growth
• Paid time off
• Medical, Dental, and Vision
• Wellness Program Incentives
• Retirement Plan
• Optional benefits, including Pre-paid Legal Service, AFLAC, Pet Insurance
• Employee Assistance Program (EAP)
• Employee Store Discounts
• Great Work Perks Discounts (Amusement Parks, Museums, Services, and more!)
• Employee Referral Bonuses

Responsibilities

• Take an active role and partner with the Store Manager in day-to-day operations, including opening/closing, POS operations, inventory management, ARC merchandising standards (CNO Standards) and donations.
• Assume responsibility for all day-to-day store operations (including personnel and cash handling) in the absence of the Store Manager.
• Assist Store Manager to monitor and analyze KPIs to drive store sales and profitability per budgets and goals.
• In the absence of Store Manager, schedule employees to ensure coverage; coordinate morning and shift-change meetings; maintain payroll records and time/attendance edits.
• Assist with hiring, training, directing the store team, and development/performance coaching of store employees.
• Communicate personnel issues and performance results with the Store Manager; may issue disciplinary actions in coordination with HR and leadership.
• Ensure high levels of customer and donor satisfaction and maintain community relations; develop strategies to improve service.
• BRP (Back Room Processing) support to ensure effective processing to meet daily goals.
• Supervise and report on program Beneficiaries when Work Therapy assignments are in place.
• Protect and secure store currency, inventory, property, and building security; manage deposits and safe funds as required.
• Ensure the building is secured during non-operating hours and alarm protocols are followed.
• Ensure safety measures align with ARC policy and regulations; report safety issues/incidents; participate in weekly and monthly safety meetings.
• May transfer or be relocated to other stores based on business needs.
• Complete tasks as assigned by District Sales Manager, Command Retail Directors, and Command Administration.

• High School Diploma or equivalent.
• Minimum of 2 years of Retail Management/Supervisory experience (thrift experience preferred).
• Basic understanding of office applications, including MS Office (Word, Excel, Outlook).
• Must hold a valid Driver's license, pass MVR, proof of insurance, and have access to a motor vehicle.
• Must pass background check (Criminal History and Sex Offender Registry).
• Ability to communicate effectively with management, store employees, customers, and donors.

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, carts, racks, fixtures, and related equipment.
• Ability to lift up to 50 lbs.
• Ability to perform various repetitive motion tasks.

Pay Rate: $21.00 per hour

• Work schedules are determined by Management; the employee must be flexible to ensure adequate coverage.
• Full-time employees may be scheduled to work any shift including evenings, weekends, and holidays.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.