Customer Service​/Sales

Pay range

Base pay range: $20.00/hr - $23.00/hr

The Home Depot provided pay range. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

73012

Job Description

Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments.

Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers.

These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.

• Greet customers and assess their needs to provide appropriate assistance.
• Learn product information using available tools and communicate effectively with customers.
• Qualify customers, recommend solutions, and close sales within the department.
• Maintain in-stock condition of assigned areas; keep areas clean, shop-able, and safe.
• Follow safety policies and standards; complete required safety training; report hazards or unsafe conditions to the Manager on Duty.
• Collaborate with Department Supervisor and other department associates and coordinate with adjacent departments as needed.
• Understand that specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental.

• Seniority level:
  Not Applicable
• Employment type:
  
  Full-time

• Industries:
  Consumer Services

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