A 3D Printer Technician

Overview

Come join a fun rapidly growing company in the exciting 3D printing industry. Be part of a tight-knit team with lofty goals and a fun work environment. We’re looking for someone with an entrepreneurial spirit who is self-directed, ambitious, and creative.

Job Title: Field Service Technician

Location: All USA (Key locations: Southern CA, Northern CA, Fairfax, VA, All of US)

Position Type: Full-Time

Salary: $23/hr

Hours: 9am-6pm, Monday to Friday, some additional travel hours may be required outside normal business hours

Are you someone who thrives in a diverse and inclusive environment that values positivity, collaboration, and empowerment? Are you driven by helping people achieve success with their passions? Join Matter Hackers, the largest U.S. 3D printing retailer and Inc. 500 Fastest Growing Company, and be a part of the 3D printing revolution!

The Field Service Technician will be responsible for providing exceptional customer service through in-person and virtual training sessions, performing machine repairs and refurbishments, and conducting on-site maintenance and repair visits. This role is critical in supporting our clients, ensuring their machines operate efficiently, and helping them maximize the potential of their digital fabrication tools.

• Customer Training & Support: Conduct in-person and virtual training sessions with clients who have purchased a Launchpad package, providing them with an hour-long, machine-specific training.
• Lead training sessions for clients who purchase classes such as 3D Printing 101, Basic 3D Printer Slicer training, Basic and Advanced CNC training, Basic and Advanced Laser Cutter training, and other related courses.
• Offer ongoing technical support to clients post-training, ensuring their continued success with Matter Hackers products.

• Machine Repair & Refurbishment: On-site visits, installs, scheduled maintenance, troubleshooting, and repairs on 3D printers (Form Labs, HP, Bambu, etc), CNC, laser cutters, and other digital manufacturing tech.
• Diagnose and troubleshoot machine issues, providing prompt and efficient repair services to minimize downtime for our clients.
• Maintain accurate records of repairs and refurbishments, ensuring detailed documentation of work performed.

• On-Site Service & Maintenance: Travel to established client locations within your current area (potential for further travel) to perform repairs, maintenance, and scheduled service visits.
• Manage and execute maintenance plans for customers, ensuring their machines are kept in optimal working condition.
• Provide technical support and troubleshooting during on-site visits, addressing client concerns and providing solutions on the spot.

• Additional Responsibilities: Collaborate with the sales and support teams to ensure seamless communication and service delivery to clients; stay up-to-date with the latest digital fabrication technologies to provide knowledgeable support and training; assist with the development of training materials and documentation as needed; occasionally assist with in-house technical support and customer service inquiries during peak periods or as needed.

• Prefer experience as a Field Service Technician, preferably in digital fabrication or related industries (not required)
• Strong technical knowledge of 3D printers and related software (e.g., slicers, CAD programs); knowledge of CNC machines and laser cutters is a plus.
• Excellent communication and customer service skills, with the ability to explain complex technical concepts to clients of varying skill levels.
• Ability to work independently and manage a schedule of service visits and training sessions.
• Valid driver’s license and ability to travel locally and throughout the US.
• High attention to detail and a commitment to delivering high-quality work.

• Join an established, fast-growing startup
• Experience our unique team-oriented culture, where we prioritize elevating the vibe for ourselves and our clients. We believe that aggressive competition is not necessary for revenue and productivity to thrive. Our team is fun, motivated, positive, helpful, and deeply passionate about our work.
• Unlimited advancement and growth opportunity
• Company sponsored health insurance and 401K matching
• Employee discounts, monthly 3D printing contests, access to 3D printers, plus monthly allowance towards any filament and accessories we carry
• Quarterly tuition reimbursement program
• PTO

Our customers will know you through email, so please use your cover letter to show us your voice. 3D printing experience is not required, but if you have a passion for it please tell us about it. We look forward to hearing from you!

Job Type: Full-time

Application Questions:

• Tell us about your 3D printing experience. What brands of machines have you used? Which are you confident in troubleshooting and repairing?
• Tell us about your desire to provide on-site service to existing Northern California client base, as well as the…