Support Services Specialist

If you are currently an employee of Herc Rentals, please apply using this link:
Herc Employee Career Portal

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016 under the symbol “HRI”.

Herc Rentals serves customers through approximately 602 locations and has about 9,600 employees in North America as of December 31, 2025.

The multifaceted Support Services Specialist is an essential part of providing a positive experience for our customers, both external and internal. Your day will consist of a wide variety of interactions that keep you engaged, answering incoming calls throughout the day and beyond normal business hours to assist customers with urgent rental requests and emergency service calls, assessing their needs and processing accordingly.

Our customers rely on your expertise to process requests quickly and efficiently. You will be processing requests to create, add, or change user profiles for our web‑based tool as well. The Support Services Specialist may also assist in other projects and tasks as identified by management.

• Answer incoming calls quickly and efficiently; assess if immediate escalation is required.
• Coordinate and process all inbound requests consistently and in a timely manner.
• Identify and communicate escalation issues per the established escalation policy.
• Place orders when needed in Rental Man.
• Accurately document all customer interactions according to established procedures in Herc CRM Salesforce.
• Maintain established individual Key Performance Indicators regarding response time, ready time, quality, etc.
• Initiate the required amount of daily outbound survey calls.
• Provide support for both internal and external Pro Control requests.
• Adhere to the rotating schedule and the attendance policy.
• Learn and follow all company procedures and protocols.

• High School Diploma or GED equivalent.
• Basic knowledge of Microsoft Word and Excel.
• 1 year of Customer Service/Support experience.

• Ability to communicate effectively and efficiently.
• Dependability.
• Professional telephone etiquette.
• Strong sense of urgency and customer focus.
• Organizational and time‑management skills.
• Ability to work with minimal supervision and think logically and constructively.
• Creative problem‑solver.
• Detail oriented.
• Understanding of KPI expectations.

Req #: 66664

Pay Range: $25–$28

• Medical, dental, and vision coverage
• Life and disability insurance
• Flex spending and health savings accounts
• Virtual health visits
• 24‑hour nurse line
• Healthy pregnancy program
• Tobacco cessation program
• Weight loss program

• 401(k) plan with company match
• Employee stock purchase program

• Paid time off (holidays, vacations, sick days)
• Paid parental leave
• Military leave and support for National Guard and Reserve personnel
• Employee assistance program (EAP)
• Adoption assistance reimbursement program
• Tuition reimbursement program
• Auto and home insurance discounts

• Company‑paid life insurance
• Supplemental life insurance
• Accidental death & dismemberment insurance
• Company‑paid disability insurance
• Supplemental disability insurance
• Group legal plan
• Critical illness insurance
• Accident insurance

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non‑merit factors.