Customer Service Specialist

Job Title: Customer Experience Coordinator

Location: Foothill Ranch, CA. In-Office M-F 8am-5pm.

Type: Contract to hire

Industry: Technology / Manufacturing

Pay: $21-$23/ hour

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Our client is a growing organization that provides technical products and services to a diverse customer base. They are known for their commitment to service quality, operational excellence, and cross-functional collaboration. The team values accountability, professionalism, and a customer-first mindset.

The Customer Experience Coordinator plays a key role in supporting customer-facing service operations. This position is responsible for coordinating service requests, tracking job progress, and ensuring accurate communication between customers, internal teams, and external partners. The ideal candidate is highly organized, comfortable working in fast-paced environments, and capable of managing multiple priorities with minimal supervision.

• Act as a primary contact for customers requesting field service support
• Coordinate and manage service requests from initiation through completion
• Prepare service estimates and pricing quotes
• Monitor job status and communicate updates via customer portals, email, and phone
• Document activities and maintain accurate records using CRM and ERP systems
• Generate reports and support administrative and operational needs
• Manage multiple assignments while maintaining accuracy and timeliness

• Previous experience in service coordination, dispatch, or customer support roles
• Experience in a technical, operations, or manufacturing environment preferred
• Strong organizational, communication, and time-management skills
• Ability to multitask effectively in a fast-paced setting
• Proficient with CRM systems, ERP platforms, and Microsoft Office tools
• Detail-oriented with strong follow-through and ownership of assigned tasks
• Professional, ethical, and customer-focused approach

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.