Mercedes-Benz Centralized Diagnostic Technician

About Us

Mercedes-Benz of Foothill Ranch, a proud member of the Murgado Automotive Group, is looking for a talented Automotive Centralized Diagnostic Technician to join our growing team! With a rich tradition of delivering exceptional customer service and representing one of the world’s most prestigious brands, we’re committed to providing our clients with luxury experiences every time. If you're passionate about cars and are ready to work with a dedicated, forward-thinking team, we want to hear from you.

• Perform work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
• Diagnose cause of any malfunction and perform repair.
• Communicate with parts department to obtain needed parts.
• Saves and tags parts of the job if under warranty or if requested by the customer.
• Examine assigned vehicle to determine if further safety or service work is required or recommended.
• Communicate with service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.
• Document all work performed and recommended on the repair order.
• Road test vehicles when required or refer to the test technician.
• Participate in manufacturer-sponsored training programs, schools, and events.
• Keep abreast of manufacturer technical bulletins.
• Be well versed in warranty eligibility and recalls.
• Report machinery defects or malfunctions to supervisor.
• Ensure that customers' cars are kept clean. Notify service advisor immediately of anything that has happened to change the appearance or condition of the vehicle.
• Keep shop area neat and clean.
• Maintain and be accountable for all dealership-owned tools and manuals. Return them to the proper place and in the same condition as they were received.
• Understand, keep abreast of, and comply with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Operate all tools and equipment in a safe manner.
• Report any safety issues immediately to management.

High school diploma or general education degree (GED) required; formal automotive schooling preferred, and/or four or more years of related experience and/or training; or equivalent combination of education and experience.

• Ability to read and comprehend written instructions and information.
• Knowledge in all aspects of automotive repair and maintenance.
• A fast learner.
• Excellent oral and written communication skills.
• Excellent customer service skills.
• Team player.
• Ensures that customer’s cars are kept clean.
• To maintain his stall in an orderly and clean manner; ability to identify problems quickly.
• Good knowledge of automobiles.
• Effective analytical and communication skills.
• Good reading, computer, and mathematics skills.
• Ability to learn new technology and repair and service procedures and specifications.
• Should be able to operate electronic diagnostic equipment.

• Automotive Service Excellence (ASE) Certifications preferred.
• Valid Driver's License.

• Training and supervising an apprentice technician.

$45 - $55 an hour. Rate based on experience and assigned rates.

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department of Homeland Security.