IT Service Support Technician

Description

Valley Craft Industries is a family-owned Minnesota company with 70+ years of experience designing and manufacturing material handling, storage, and safety solutions that last. Our mission is simple: help customers work smarter, safer, and more efficiently.

We’re looking for an IT Service Support Technician who enjoys solving problems, helping people, and working with a variety of technologies. If you’re hands‑on, curious, and ready to make an impact, we’d love to meet you!

• Competitive pay based on experience
• Monday–Friday | 8:00 AM – 4:30 PM

• Set up, maintain, and troubleshoot PCs, laptops, printers, and mobile devices
• Support Office 365, software applications, IP phones, and video conferencing tools
• Install and troubleshoot LAN/WAN and assist with Windows server support
• Respond to help desk requests via phone, in person, and ticketing system
• Create and manage user accounts and access
• Train employees on hardware, software, and basic IT processes
• Prioritize and triage support tickets
• Coordinate with vendors and assist with special projects

• Vocational, Technical, or Associate degree preferred
• A+ and/or Microsoft certification a plus
• Comfortable working with PCs, Microsoft Office, and basic networking
• Strong problem‑solving and customer service skills

• Stable, family‑owned company
• Friendly, collaborative culture
• PTO & 9 paid holidays
• Medical, Dental, and Vision insurance
• 401(k) with profit sharin
• Referral program
• Growth and development opportunities
• Great work‑life balance —
  no weekends

Valley Craft Ind. Is an Equal Opportunity Employer. Valley Craft Ind. does not discriminate on the basis of race, religion, color, sex, gender identity, age, non‑disqualifying physical or mental disability, national origin, or veteran status