Technical Writer

Job Title:

Technical Writer

Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation  will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience.

Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
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* Title:

Technical Writer
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* Location:

Remote in USA
**** Contract role
**** Position Summary
*** We are seeking a dedicated Technical Documentation Specialist responsible for fine-tuning Swagger documentation and creating comprehensive technical documentation for emerging services. This role is integral to our migration efforts from the developer and requires an individual with strong technical documentation expertise. This position initially requires full-time dedication, transitioning to a flexible engagement as services mature.
** Responsibilities
* ** Enhance existing Swagger documentation for our API catalog.
* Develop sequence diagrams and high-level designs (HLDs) for complex, multi-system services.
* Support technical inquiries from partners and prospects to facilitate smooth partner and customer onboarding.
* Collaborate with technical teams to document new APIs and services upon launch.
* Continuously refine and update documentation to reflect evolving service features and capabilities.
** Qualifications
* ** Proven experience in technical documentation, particularly within software development and API documentation.
* Expertise in using Swagger for documentation purposes.
* Strong skills in creating sequence diagrams and high-level designs.
* Excellent communication abilities to interpret and clarify technical information for varied audiences.
* Ability to manage multiple projects and prioritize tasks in a fast-paced environment.
* Prior experience in a role supporting partner onboarding and technical inquiries is preferred.

The contractor hourly pay rate range for this position is $60 - $70/hr : (pay rate will not be below applicable minimum wage) :

The Final date to receive applications for this position is: 03/16/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.  Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.  If biometric identifiers or biometric information are…