Field Service Engineer; Marine

Career Area:

Product Support

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

For decades, Caterpillar and MaK has been a manufacturer of premium medium-speed marine, oil & gas and electric power engines and generator sets. Worldwide, our engines are in operation for customers who rely on their reliability. The Caterpillar and MaK product line features marine diesel, gas and dual fuel engines used in a wide variety of marine, oil & gas and electric power applications.

Caterpillar and MaK offers exceptionally engineered and innovative products, components, and services. The engines also provide unparalleled “anytime, anywhere” product support to ensure confidence and peace of mind for customers by ensuring maximum uptime and productivity. And with our worldwide dealer network with in-house stock of spare parts, we guarantee a fast service and a high availability for our customers.

Moreover, our after-sales service offers not only high-quality spare parts, but also a wide range of retrofit options to help our customers make their business more efficient and prepare for a sustainable future.

Join our dynamic MaK Americas team as a Field Service Engineer and be at the forefront of providing top-tier technical support for cutting-edge Medium-Speed Engines (MSE). In this role, you’ll work closely with field service representatives and dealers to deliver exceptional service, from installation and commissioning to troubleshooting and repair, all while ensuring customer satisfaction. If you’re passionate about mechanical and technical problem-solving and want to make a real impact on engine performance, this opportunity offers an exciting path to contribute and grow!

• Provide direct support to Caterpillar Motoren (CM) product customers, either through direct contact or the CM parts and service distributor network.
• Offer hands‑on field support during the mechanical commissioning of CM products and Balance of Plant (BOP) equipment.
• Execute InSitu machining and perform other engine‑related service tasks, demonstrating expert field knowledge.
• Document technical reports for commissioning and other field service activities in a clear and detailed manner.
• Coordinate day‑to‑day field service activities, collaborating with dealers, field personnel, suppliers, and other departments.
• Troubleshoot mechanical, hydraulic, pneumatic, electrical, and electronic engine issues, providing guidance on corrective actions and expediting repairs.
• Organize and manage engine repairs, overhauls, and major repairs in collaboration with technical teams, subcontractors, and dealers.
• Assess engine damage, including major issues, and determine the best course of action.
• Conduct material tests, such as Non‑Destructive Testing (NDT), when necessary.
• Participate in ongoing service‑related training to expand knowledge and skills.
• Advise customers on planned maintenance and overhauling, ensuring alignment with MaK’s maintenance guidelines.
• Promote and utilize service exchange programs to support ongoing operation

• Visa sponsorship is not available for this role.
• Relocation assistance is available.
• When not traveling, the role is based on‑site in the office.
• Up to 80% travel is required.

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations…