Field Service Technician

Overview

Join AMAROK Security as a Field Service Technician and play a critical role in delivering top-tier service to our customers by providing expert preventive maintenance, repairs, and system upgrades. This position requires Monday–Friday overnight travel within a designated service radius of approximately 150–250 miles.

• Conduct preventative maintenance, troubleshooting, repairs, and system upgrades at customer sites, following established standard operating procedures to ensure optimal system performance.
• Assist the Install Department with site planning, jurisdictional compliance, inspections, and system commissioning after construction is completed.
• Organize and prioritize daily service calls and route, ensuring timely and high-quality completion of maintenance and repair work.
• Build and maintain strong professional relationships with customers by delivering outstanding service, training, and support.
• Provide assistance to other Field Service Technicians as needed, fostering a culture of teamwork and knowledge sharing.
• Drive safely while following all local, state, and federal traffic laws to reach service locations efficiently.
• Monitor daily inventory levels, accurately complete service reports, and submit documentation within required deadlines.
• Track and submit expense reports in compliance with company policies.

• Must be available to travel Monday–Friday weekly.
• Valid driver’s license.
• At least 2+ years of hands‑on experience troubleshooting and installing systems (experience with access control systems and/or fire alarms is a plus).
• OSHA certification and/or familiarity with OSHA compliance is strongly preferred.
• Ability to lift and maneuver heavy objects as needed and safely climb a ladder up to 30 ft.
• Ability to operate various forms of power equipment such as aerial lifts, concrete saws, jack hammers, augers, mixers, etc.
• Strong ability to analyze and troubleshoot system issues effectively.
• Basic math skills – necessary for measuring, calculating, and troubleshooting system configurations.

• Excellent benefits package (Medical, Dental, Vision).
• Tuition Reimbursement Program.
• Company vehicle and company-paid travel expenses.
• Highly competitive pay (including windshield time paid).
• Short‑ and long‑term disability coverage.
• Life insurance.
• Flexible Spending Account (Section 125).
• Matching 401(k) retirement plan.
• Excellent training and career advancement opportunities.
• Yearly bonus and nightly per diem.

EEO Statement
: AMAROK is an EEO/Affirmative Action Employer and will make all employment related decisions without regard to age, race, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.