Lead HVAC Service Technician

At Gallo Mechanical Services, we take pride in delivering top-notch service to our customers and are looking for dedicated team players who share our commitment to exceeding customer expectations. As a Lead HVAC Service Technician, you will be a key mentor to other team members, helping them expand their HVAC knowledge and skills to enhance the strength of the team overall.

In this role, the Lead HVAC Service Technician will be responsible for providing service, installation, and maintenance to customers with a wide range of commercial clients. Your tasks will include installing, commissioning, troubleshooting, repairing, and starting up HVAC systems in commercial settings — ranging from new facility setups to retrofitting existing facilities. The Lead Technician will also perform both scheduled and unscheduled preventive maintenance, inspections, site surveys, and service requests, which may include equipment replacements or modifications as requested by customers.

RESPONSIBILITIES:

• Uphold Gallo Mechanical Services and customer safety standards and ensure compliance on all job sites. Provide safety leadership, guidance, and training to Technicians and subcontractors.
• Perform Service Calls, PM Services, and Project Work as required.
• On Call per the branch on call rotation.
• Mentor and support Technicians within the branch. Provide on-the-job training and guidance for other technicians on technical issues.
• Troubleshoot complex system issues and provide effective solutions or guidance on resolution.
• Act as the primary escalation contact from the branch to the technical resources at headquarters and/or OEMs for critical issues. Recognized as an expert by both clients and team members.
• Support management in enforcing operational and quality standards in the field. Conduct field quality checks to ensure adherence to best practices.
• Contribute valuable input on the development and training needs of the team.
• Assist in developing quotes and estimates for work identified by Technicians and submit to Customers, the Service Manager, and/or Service Coordinator, as appropriate.
• Assist with the identification of material needs required for service delivery.
• Collaborate with the Service Manager or Service Coordinator to identify and schedule technicians with the appropriate skills and knowledge to perform repairs or installations.
• Maintain clear communication with customers upon arrival and before leaving the job site. Ensure exceptional customer satisfaction and address any issues or concerns. Regularly engage with clients to understand operational challenges, and keep customer informed on the nature of the service provided, outstanding issues, and recommends system enhancements, upgrades, and/or repairs.
• Manage work assignments to ensure timely, professional execution, and meet customer satisfaction expectations.
• Provide consultant-level services for customers related to building and system repairs and enhancements.
• Ensure a high level of customer satisfaction through effective service delivery.
• Commit to continuous self-improvement through self-study, research, and practice to maintain technical proficiency. Complete all required training and certifications.

IDEAL EXPERIENCE & QUALIFICATIONS:

• A High School Diploma or equivalent.
• 3+ years of experience in HVAC service or equivalent combination of education (Technical School) and experience.
• Strong knowledge of commercial HVAC systems and installations, with experience working with various types of commercial HVAC equipment.
• Ability to troubleshoot and repair HVAC equipment and complex technical issues.
• Possess excellent coaching and training skills.
• Proficient computer skills: knowledge of and proficiency in office applications such as MS Word, Excel, Outlook, and ability to navigate other business applications as well as smartphones and iPads.
• This position may involve working in diverse conditions including mechanical equipment rooms with noisy operating equipment, exposure to extreme weather conditions, precarious places, and risk of electrical shock (high voltage).
• This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling.…