Area Supervisor

Join to apply for the Area Supervisor role at Ross Stores, Inc.

Ross Stores is the leading off‑price retail chain with over 2,200 stores, offering a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings while providing a fun and exciting treasure‑hunt experience.

Corporate headquarters are in Dublin, CA with buying offices in New York City, Los Angeles, and Boston and eight distribution centers nationwide. With 2023 revenues of $20.4 billion, Ross is a Fortune 500 company committed to an inclusive work environment that supports continuous learning and development for its teams.

The Area Supervisor is a member of Store Leadership who manages a specific area of the Store and oversees general operations, acting as Manager on Duty when needed. Responsibilities include opening and closing the Store, supervising Associates, maintaining a friendly, easy‑to‑shop environment, ensuring merchandise presentation standards, and performing Company operational processes.

• Understand that safety is the number one priority and practice safe behaviors in everything they do.
• Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment, correcting or reporting unsafe conditions or practices.
• Secure the building, including entrance/exit control, EAS daily function checks, Cash Office security, armored carrier pick‑ups, and register area.
• Remove clutter and ensure safe, clear egress to emergency exits.
• Take responsibility for customer safety, accident prevention, accident reporting, and emergency procedures.
• Test all fire alarm systems on schedule and respond to after‑hours alarms when requested.

• Treat all customers, Associates, and other leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism at all times.
• Recognize Associates using Company recognition programs.

• Represent and support the Company brand at all times.
• Maintain a professional appearance in accordance with the Company Dress Code and ensure all Associates adhere to it.
• Keep all areas of the Store clean, well‑maintained, and merchandised to standard.
• Take responsibility for daily trash removal.

• Ensure recovery, sizing, and markdowns meet Company standards through teaching, assigning tasks, and following up.
• Receive merchandise truck when needed.
• Process all merchandise with a sense of urgency.
• Handle all non‑merchandise inbound deliveries (e.g., signs, supplies).
• Maintain cleanliness and organization of all Stockrooms.
• Assist in delivering and placing merchandise on the sales floor after processing.
• Ensure back‑stock is secured and processed per Company policy.
• Merchandise each department, including the back stock.
• Reduce loss due to damage.
• Meet monthly presentation guidelines in the assigned area.
• Handle floor moves and signing, including promotional signing as needed.
• Perform re‑wraps as needed.

• Understand and comply with the Loss Prevention Awareness Program and maintain a strong customer service presence on the sales floor.
• Demonstrate integrity and honesty in all interactions with Associates and Customers, safeguarding confidential information, cash, credit card information, and merchandise.
• Ensure the Public View Monitor (PVM) system is maintained properly.
• Conduct “Code 50” package inspections.
• Execute Company Best Practices to maximize productivity by minimizing steps and touches.

• Execute Company Best Practices to maximize productivity.
• Maintain pace, energy, and presence at the Front End, managing the line to expedite customer wait time.
• Train and coach Associates on cash registers, shortage control policies, and other Front End procedures to meet service and productivity standards.
• Control Retail Associates’ break schedule for backups, lunches, and breaks.
• Ensure all equipment is working properly.
• Maintain proper supplies and recovery for the Front End area.
• Ensure go‑backs are expedited, properly scanned, security tagged, and ticketed.
• Teach all Associates the “Scan and Bag” best practice.
• Ensure the…