Retail Assistant Store Manager

Overview

We are seeking an Assistant Store Manager with a minimum of six (6+) months of management/3rd key experience. The role involves day-to-day store operations, leading and developing store employees, recruiting, and driving customer satisfaction. This position collaborates with the Store Manager to meet financial goals and manage customer relations. Compensation includes an hourly wage plus potential commission; pay rate is stated as $14.00 to $17.00 per hour with a commission structure for transactions and performance-based bonuses.

• Facilitate a customer-centric environment by engaging customers professionally and addressing issues promptly.
• Monitor and assist in training Pawnbrokers to meet First Cash standards.
• Recruit top talent through company-prescribed channels.
• Open and close the store, manage cash drawers and merchandise, and protect assets according to procedures.
• Ensure asset protection through inventory control and safety procedures; manage loan documentation and processing.
• Administer store processes including inventory, loan management, merchandising, store presentation, store systems, and reporting.
• Analyze store financial statements and drive profitability through communication and goal setting.
• Maintain operating standards to meet or exceed First Cash requirements.
• Monitor loan qualification and buying processes to maintain value and integrity of loans.
• Complete assigned tasks and training for self-development; communicate store mission and profit objectives to employees.
• Stay up-to-date on product knowledge and act as manager on duty in the Store Manager’s absence.
• Perform other related duties as assigned.

• Willing and able to perform duties for extended periods (standing, lifting up to 50 pounds, etc.) in accordance with law.
• Demonstrated ability to supervise others.
• Ability to work with firearms and become firearms certified.
• Minimum age 18;
  High School Diploma, GED, or equivalent experience.
• Ability to work in multiple locations and a flexible retail schedule including weekends and holidays.
• Assistant Store Manager will work 40+ hours per week; hours are based on business needs.
• Computer literacy; ability to operate POS systems and office machines.
• Ability to multitask in a fast-paced environment; detail-oriented with strong organizational and analytical skills.
• Cash handling experience; ability to work independently with minimal supervision.
• Excellent work ethic and strong business sense.

• Comprehensive medical, dental, vision, life, supplemental, and other voluntary options (eligibility required).
• Flexible hours; most stores open 9AM–6PM; some locations closed on Sundays.
• Earned Wage Access program available from day 2; withdraw up to 50% of earned wages up to seven times per payroll cycle.
• Unlimited commission potential above hourly base rate; earnings up to 8% commission on transactions (average additional pay described during interview).
• Vacation: 1 week after six months; additional weeks after 1 year and ongoing anniversaries; 120 hours after five years (adjusted for local requirements).
• Sick/personal time: 8 hours after six months; 16 hours each anniversary thereafter (up to five years); 24 hours after five years (adjusted for local requirements).
• Employee discounts available on day one; tuition reimbursement up to $2,000 per year for full-time employees; access to 10,000+ discounts via First Cash Perks; 401(k) auto-enrollment after six months.
• First Cash Pet Insurance program; access to First Cash Perks discounts; arbitration agreement may apply; minimum wage protections apply as required by law.

The employee commission incentive plan is proprietary to First Cash. Assistant Store Managers have the potential to earn 2–8% commission based on gross profit from personal performance. Details are provided during the interview process.

First Cash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of First Cash to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, disability, race, religion, gender, sex, sexual orientation, gender identity, or any other characteristic protected by law. Reasonable accommodations are provided for qualified individuals with disabilities.

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