Assistant Operations Director

Mission Statement

Boudreaux's New Drug Store has a mission to provide accessible, compassionate, and exceptional pharmaceutical care to every patient we serve. We are dedicated to promoting health and wellness within our community by offering personalized medication to best suit the needs of the individual. Our expert guidance and commitment to customer service allows us to be the trusted partner in optimizing the quality of life for our customers.

Our goal is to consistently exceed expectations, foster enduring relationships, and create a positive experience for everyone within our community and beyond.

Our vision is to become the staple in pharmaceutical care and to be recognized for our unwavering dedication to enhancing the health and wellness of every individual we serve. We aspire to be the model for excellence in the healthcare industry, crafting innovative solutions and setting new standards of excellence in patient care. We want each customer to take control of their health journey and allow our pharmacy to support their commitment with compassionate expertise and care.

Through continuous growth, collaboration, and expert advice, we envision a healthier future for each individual we serve.

• Our first priority is our patients and their families.
• All patients are treated with dignity and respect.
• We meet the needs of our patients as they define them by listening and responding accordingly.
• Patient complaints are resolved the same day.
• We respond positively to customer requests.
• All telephone calls are answered before the third ring.
• No person is on hold longer than 45 seconds.
• All staff smile when speaking with patients.
• We greet our patients when they enter the pharmacy.

The Assistant Operations Director plays a critical role in supporting the Operations Director to ensure the seamless and efficient functioning of all operational activities within the organization. This position is responsible for overseeing daily operations, optimizing processes, and driving continuous improvement initiatives to enhance productivity and service quality. The Assistant Operations Director collaborates closely with cross‑functional teams to implement strategic plans and operational policies that align with the company’s goals.

This role requires a proactive leader who can manage resources effectively, resolve operational challenges, and contribute to long‑term business growth. Ultimately, the Assistant Operations Director ensures that operational objectives are met while maintaining high standards of compliance, safety, and customer satisfaction.

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Minimum of 5 years of experience in operations management or a similar leadership role.
• Proven ability to manage complex projects and lead cross‑functional teams.
• Strong knowledge of operational best practices, compliance standards, and safety regulations.
• Excellent communication, organizational, and problem‑solving skills.

• Master’s degree in Business Administration or related discipline.
• Experience in the specific industry relevant to the hiring organization.
• Familiarity with Lean, Six Sigma, or other process improvement methodologies.
• Proficiency with enterprise resource planning (ERP) software and data analytics tools.
• Demonstrated success in change management and driving operational transformation.

• Assist in the development and execution of operational strategies to improve efficiency and effectiveness across departments.
• Monitor daily operations to ensure compliance with company policies, regulatory requirements, and quality standards.
• Coordinate with department heads to manage workflow, allocate resources, and resolve operational issues promptly.
• Analyze operational data and prepare reports to inform decision‑making and identify areas for improvement.
• Support the Operations Director in budgeting, forecasting, and managing operational expenses.
• Lead and mentor operational staff to foster a collaborative and high‑performance work environment.
• Implement and oversee safety protocols and risk management…