IT Help Desk Specialist

SUPERVISION

Reports directly to the Manager of IT Support and Operations

• Answer calls from physicians, directors, and hospital staff.
• Escalation of service requests to teams within Information Systems
• Report on critical issues and notify individuals or teams responsible
• Accurately record service metrics
• Resetting passwords, installing software, general troubleshooting
• Delivering keyboards and mice and plugging them in
• Connecting devices to the WiFi network
• Remotely support end users while on the phone
• Respond to users in a quick and timely manner to resolve application issues efficiently so work is minimally impacted

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

• High school graduate or equivalent
• Must be very computer literate and capable of learning computer support tasks such as resetting passwords, installing software, changing keyboards/mice, connecting PCs both desktop and laptop to our network
• Able to be certified with Cisco Duo within 30 days.
• Able to complete mandated Connectwise training within 30 days
• Strong technical writing skills and speak intelligible English
• Experience with Microsoft Office:
  Word, Excel, Outlook a plus
• Ability to answer phones and communicate effectively and calmly with physicians, employees, vendors, and other hospital staff in high-stress situations while multitasking to resolve issues
• Must possess a high level of patience and show a willingness to learn

• Capable of performing light to medium duty physical tasks.
• Must be able to remain in a stationary position for 75% of the time.
• Must be able to exchange accurate information with patients, family, peers and medical personnel.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

“Experience Memorial” is more than a slogan, it’s the care we provide our patients and it’s the commitment to our community and our team members. As a nationally certified Great Place to Work, at Lake Charles Memorial Health System you will have the opportunity to be a part of an organizational culture that supports not only exceptional patient care but also the well-being and professional growth of our employees.

Join us and be a part of a team where your contributions are valued, your growth is nurtured, and your success is celebrated.