Scheduler - Scheduling

Summary

Centralized Scheduling Representatives prepare paperwork for the medical chart and billing folder. Determining financial status and obtaining requirements for self‑pay patients. Obtaining and appropriately routing the orders received from various physicians, patients, and Document Delivery. Adhering to a high standard of customer service. Performing all other duties as assigned to promote efficient and effective operations. Entering all demographic information from patients, physician offices, posting sheets, Document Delivery, etc.,

when scheduling procedures. Dispositioning the documents received into the appropriate queues for scheduling. Emailing all late add‑ons or changes to the schedule to all appropriate parties.

• Obtains and accurately inputs all required data elements for scheduling, including patient demographic, financial information, and relevant notes associated with the encounter.
• Data fields include but are not limited to:
  Patient Phone number, insurance plan, written admitting diagnosis, working diagnosis, and physician information.
• Prioritizes and completes scheduling in a consistent, courteous, professional, accurate, and timely manner.
• Ensures each patient is assigned only one medical record number.
• Selects appropriate patient type based on the department and services required.
• Documents in account notes.
• Ensures orders are received and are consistent with tests/procedures.
• Prepares account/patient folder with necessary forms completed and signed.
• Gives patient documents that he/she needs to take with him/her to other departments.

• Ensure documents are dispositioned accurately.
• Access appropriate documents necessary to complete the scheduling process.
• Monitor documents to ensure all procedures are scheduled.
• All procedures will be scheduled daily.
• Demonstrates accuracy in selecting insurance plans (I-plans).

• Effectively meets customer needs, builds productive customer relationships, and takes responsibility for customer satisfaction and loyalty.
• Answers phone patients in a courteous and professional manner.
• Calls patients by name.
• Asks patients if they may have special needs.
• Represents the Patient Access / Pre-Access / Centralized Scheduling department in a professional, courteous manner at all times.

• Makes minimal errors in performing admissions / scheduling / insurance verification / pre‑registration. See Error Policy and Procedure for target error rate percentage.
• Utilizes education information to reduce error rates.
• Requests additional education information when necessary.
• Demonstrates ability to select correct insurance plans.

• Required to assist the hospital in the event of an internal or external disaster.
• Supports the flexible needs of the department to accommodate patient volume in all areas of the hospital. This may require assignment to another area of the department, and shift change.
• Supports the department in achieving established performance targets.
• Completes required training as needed.
• Performs all other duties as assigned.
• Demonstrates reliability and dependability by reporting to work when scheduled.

• High School Diploma or Equivalent preferred

• 1‑3 years experience preferred

• N/A

In accordance with the CHRISTUS Health License, Certification, and Registration Verification Policy, all Associates are required to obtain the required certifications for their respective positions within the designated time frame.

5 Days – 8 Hours

Full Time