Administrator, Healthcare Management, Healthcare

Allegiance Healthcare South Central Hospice
Eunice, LA, USA

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions. In accordance with Title VI of the Civil Rights Act of 1964, applicants will not be discriminated against regarding race, color, national origin, disability or age.

This facility is operated by Allegiance Healthcare Hospice and Palliative Care. Our Mission is to provide the highest standard of care to our patients and the entire community that surrounds each patient. We strive to holistically meet their spiritual, social and clinical needs in the most peaceful, dignified and comforting manner possible.

• Leads the people they supervise and the teams to fulfill the mission, establish a vision, and accomplish the Pillar goals of the organization.
• Recruits and hires adequate and qualified personnel to care for patients and their families to ensure quality care and customer satisfaction.
• Staff development and performance management include orientation, in-service, continuing staff education, testing competency skills, quality assessment performance improvement and evaluations.
• Sets expectations of the staff by the development of job descriptions and revisions as necessary.
• Measures and maintains high levels of employee and patient satisfaction.
• Provides for continually improving the work environment for staff and volunteers.
• Establishing effective, open channels of communication.
• Guides the organization on conflict and complaint management and dispute resolution.
• Directs staff in the performance of their duties to lead the people they supervise and encourages their team to provide excellent and compliant care to all eligible patients and their families.
• Monitors service utilization to ensure delivery of comprehensive care.
• Responsible for supporting the quality of our service by evaluating hospice services including personnel using measurable outcomes and objectives.
• Actively leads and participates in the Quality Assurance Performance Improvement Program of the organization to ensure compliance with all State and Federal regulatory agencies.
• Ensures hospice personnel and the organization stays current with operational and clinical information and practices, and on local, state, and national hospice issues and trends.
• Ensures that interdisciplinary care is provided to meet the unique needs of each individual patient and family.
• Coordinates with other departments, services, and senior management, as appropriate to promote the standards of quality and contribute to the organization’s philosophy.
• Ensures services provided by other agencies are authorized by hospice.
• Collaborates with agencies and vendors for effective management of services.
• Promotes and encourages the immediate reporting of safety and quality of service issues to quickly identify and resolve quality concerns.
• Ensures organizational compliance with legal, and regulatory requirements.
• Assists in developing and implementing appropriate service policies and procedures to accomplish identified outcomes.
• Oversees emergency planning for the agency including written plans, staff education, crisis communications, and public relations, and has ultimate decision‑making authority.
• Reviews and verifies that all services are billable and correctly billed to the proper payor sources.
• Develops relationships with referral sources to promote growth and ensure excellent customer service.
• Operational planning, budgeting, and monitoring operational progress toward accomplishing financial goals.
• Monitoring all business operations to ensure financial performance.
• Leads all aspects of the growth of the organization.
• Serves as a member of the Governing Body.
• Ensures appropriate data collection and regular, complete reports are received by the Governing Body.
• Designates, in writing, an individual who meets the administrator qualifications to assume the authority and control of the hospice if the administrator is unavailable.
• Knowledge of and adherence to all policies…