Director of Cage and Credit Operations

Overview

Golden Nugget Lake Charles is a luxury casino‑resort that opened in December 2014. The property contains nearly 1,100 well‑appointed hotel rooms and suites with private balconies. It offers an eighteen‑hole championship golf course, a private beach and marina, and a luxurious pool complex with private cabanas, a water slide and lazy river. Guests enjoy a 2,000‑seat entertainment showroom, a variety of meeting spaces, retail shopping from fine jewelry to resort wear, and a number of Landry’s signature restaurants.

The resort also has a world‑class casino featuring more than 70 table games, a poker room, and 1,600 new slot machines. It offers a range of employment opportunities in hotel, restaurant, finance, marketing, entertainment, casino management and more.

The Director of Cage and Credit is responsible for the overall operational management and strategic leadership of the Main Cage, Satellite Cages, and the Credit and Collections departments. This role ensures the effective, secure, and compliant handling of all cash, chip, and marker transactions, maintaining stringent adherence to all federal, state, and company regulations. The Director is a key leader in maintaining the integrity of the casino's monetary assets and minimizing financial risk related to customer credit issuance and debt collection.

• Operational Leadership:
  Direct and oversee all Cage operations, including cash flow management, chip inventory, vaults, and exchange procedures, ensuring all transactions are processed accurately and efficiently.
• Credit Management:
  Establish, implement, and monitor policies and procedures related to the issuance, tracking, and settlement of casino markers and customer credit lines.
• Regulatory Compliance:
  Ensure strict compliance with all Louisiana Gaming Control Board (LGCB) regulations, Title 31 (Bank Secrecy Act), Internal Controls, and company policies. Serve as a primary contact for regulatory audits and reporting requirements.
• Financial Reporting:
  Oversee daily and periodic reconciliations of all Cage assets, preparing detailed reports for senior management on cash positions, credit exposure, and collection status.
• Team Development:
  Recruit, hire, train, schedule, and performance‑manage all Cage and Credit personnel. Foster a culture of exceptional customer service, security, and compliance.
• Budgeting & Expense Control:
  Develop and manage the department budget, ensuring cost‑effective operations without compromising security or regulatory standards.
• Internal Controls:
  Continuously review and update departmental Internal Controls to enhance efficiency, safeguard assets, and comply with evolving regulatory standards.
• Customer Relations:
  Resolve high‑level disputes regarding credit, markers, and significant transactions, ensuring guest satisfaction while protecting company assets.

• Education:
  
  Bachelor’s degree in Finance, Accounting, Business Administration, or a related field preferred.
• Experience:
  
  Minimum of five (5) years of progressive management experience in Casino Cage, Credit, and Collections operations, with at least three (3) years at a management level within a large‑scale casino resort.
• Knowledge:
  Comprehensive knowledge of casino accounting, Cage software systems, Title 31 regulations, and LGCB regulatory requirements.

This position does not earn tips.