Sales Support Specialist

Description

Summary: Serve as a liaison between the sales team, customers, and other departments such as shipping/logistics, service/repair, and accounting to ensure effective communication and coordination of sales activities. The ideal candidate will be organized, detail-oriented, and have excellent communication skills to ensure efficient coordination with internal teams and external customers.

• Willingness to learn and train continually with pumps, parts & service.
• Ability to prioritize/multitask, adapt to ever changing work environment
• Deliver exceptional customer service while providing technical support and guidance
• Maintain various records and files, including price catalogs, discount schedules, customer lists, and product catalogs
• Assume responsibility the order process within our ERP system, beginning with order entry steps followed by individual order requirements
• Interact and develop relationships with key suppliers to support sales
• Obtain price quotes from suppliers and supply management groups for resale to customers and provide price quotes for customers.
• Place orders on applicable vendor websites
• Create order confirmations and send them to customers
• Review order acknowledgments for ship dates and pricing discrepancies
• Monitor inventory and order as needed
• Help prepare orders for shipment or pick up when necessary
• Assist in creating proposals, presentations, and sales contracts for customers
• Ensure the accuracy and completeness of sales orders, purchase orders, etc.
• Perform follow up to ensure timely shipment of materials and customer satisfaction
• Handle Return Merchandise Authorizations (RMA’s) to ensure proper credit is refunded
• Other duties as assigned by management

Founded in 1978, with roots dating back to 1926, Tencarva is a distributor, engineering and design partner, and authorized repair center within the process equipment/flow control market. With 36 locations across 16 states, we provide end-to-end, whole-system solutions for over 60,000 customers across the industrial and municipal water/wastewater segments. Our service offerings include system analysis and design, applications engineering, custom fabrication of equipment packages, automation and controls, equipment repair, and thermal hard coatings.

Founded in 1985 and acquired by Tencarva in 2018, Saladin Pump & Equipment is an industrial pump distributor based in Beaumont, TX, with a satellite office in Lake Charles, LA. The company serves the southeast Texas and southwest Louisiana markets, catering to industrial plants. Saladin Pump is a long-time Goulds distributor and, in addition to the ITT companies, it represents Xylem, John Crane, Warren Rupp, Roper, Liquiflo, and Prominent, as well as many other manufacturers.

The core territory for Saladin Pump & Equipment includes the following five counties in Texas:
Hardin, Jasper, Jefferson, Newton and Orange; and the following five parishes in Louisiana:
Allen, Beauregard, Calcasieu, Cameron and Jefferson Davis. The Saladin Pump & Equipment facility includes a shop for repair of pumps and other rotating equipment.

• Paid Time Off, including 10 holidays
• Annual Incentive Program
• Health Insurance, including medical, dental, vision, disability, and life
• 401(k) & Profit Sharing
• Employee Assistance Program

Education and/or

Experience:

High school diploma or general education degree (GED); or 3-5 years related work experience and/or training; or equivalent combination of education and experience.

To perform this job successfully, an individual must perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have the ability to read, analyze, and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. The ability to write routine reports and correspondence. The ability to effectively present information and respond to questions from managers…