Customer Service Representative

Join to apply for the Customer Service Representative role at Boudreaux's New Drug Store

Base pay range: $14.00/hr - $16.00/hr

PHILOSOPHY: Our priority as a company is our patients come first. Our hallmark product is CARING. Our goal is to provide Pharmacy Care and Support for the patient, family, care givers, and health care team members.

MISSION STATEMENT: It is our company mission to be regarded as a "first response" resource in helping turn medication dosing PROBLEMS into successful SOLUTIONS.

VISION: Boudreaux's New Drug Store will serve the patient-physician need by preparing CUSTOM FORMULATIONS. Within this framework, we focus on medication problem-solving, customized hormone replacement therapy for men and women, diabetes (shoe program), wound care, pain management, nutraceutical support, drug regimen reviews, and medication case management.

CORE VALUES:

• Our first priority is our patients and their families.
• All patients are treated with dignity and respect.
• We meet the needs of our patients as they define them by listening and responding accordingly.
• Patient complaints are resolved the same day.
• We respond positively to customer requests.
• All telephone calls are answered before the third ring.
• No person is on hold longer than 45 seconds.
• All staff smile when speaking with patients.
• We greet our patients when they enter the pharmacy.

The Customer Service Representative plays a crucial role in ensuring customer satisfaction and loyalty by providing exceptional service and support. This position involves addressing customer inquiries, resolving issues, and processing orders efficiently in a fast‑paced environment. The representative will act as the primary point of contact for customers, fostering positive relationships and enhancing the overall customer experience. By effectively communicating both verbally and in writing, the representative will help customers navigate their accounts and understand our products and services.

Ultimately, the goal of this role is to contribute to the company's reputation for outstanding customer service and to drive customer retention and satisfaction.

• High school diploma or equivalent.
• Proven experience in a customer service role, preferably in a call center environment.
• Strong verbal and written communication skills.

• Experience with customer relationship management (CRM) software.
• Familiarity with order processing systems.
• Bilingual abilities are a plus.

• Respond to customer inquiries via telephone and email in a timely and professional manner.
• Resolve customer issues and complaints by identifying the root cause and providing effective solutions.
• Process customer orders accurately and efficiently, ensuring all details are captured correctly.
• Maintain customer accounts by updating information and tracking interactions in the system.
• Collaborate with team members and other departments to enhance the customer experience and streamline processes.

In this role, the ability to work in a fast‑paced environment is essential, as representatives will handle multiple customer inquiries simultaneously. Verbal communication skills are utilized daily to engage with customers, ensuring they feel heard and valued. Problem resolution skills are critical for identifying issues and providing effective solutions. Oral and written communication skills are employed to convey information clearly and accurately, whether on the phone or through email.

A positive attitude is vital, as it helps create a welcoming atmosphere for customers and encourages repeat business.

• Entry level

• Full‑time

• Other

Referrals increase your chances of interviewing at Boudreaux's New Drug Store by 2x