Loss Prevention Manager

Overview

The Loss Prevention Manager directs all aspects of Security operations including guest and employee safety, property and asset protection, and emergencies. Directs Security operations’ accounting/budgeting, asset protection, inventory control and human resources. The Loss Prevention Manager directs all operations in alignment with the direction of the General Manager, Company, brand standards and local, state and national regulations. Responsible for quality service, meeting/exceeding financial goals, short and long term planning and day-to-day operations.

Recommends the Security budget, business plan, capital expenditures and manages within approved plans and objectives. The position directly manages the Security associates and ensures constant emergency readiness. Effectively articulates Company goals to the Security team. Demonstrates commitment to those goals through work ethic, integrity, and respect for the Company and associates. Unites associates in a common commitment to achieve and exceed those goals.

Works closely with management throughout the hotel and the Company. Impresses guests with quality and timely service in a pleasant and friendly manner.

ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Guest Satisfaction – Direct and ensure Security standards and procedures are followed. Direct Security staff schedules to ensure adequate coverage while managing the department budget. Ensure timely response to guest needs. Resolve guest complaints as appropriate to maintain guest satisfaction. Regularly review service scores to identify areas needing improvement and implement appropriate changes. Ensure the Security staff regularly adheres to all guest service basics such as uniforms, name tags and proper guest greeting.
  
  Knowledgeable on hotel facilities and the city to assist guests as appropriate.
• Human Resources – Direct recruiting, hiring, training, development and retention of a motivated and efficient Security staff. Clearly communicate to associates the standards of performance and their role in contributing to individual and team success. Ensure all required training occurs including orientation, safety, fire and blood-borne pathogen. In conjunction with the Human Resources department, coach, counsel, resolve conflicts, discipline and terminate as appropriate through fair treatment and in compliance with Company policy.
  
  Conduct associate performance and salary reviews in a timely manner and in accordance with Company guidelines. Ensure all policies and procedures are followed. Insist on a work environment that is free from harassment. Promote the hotel as an employer of choice in the community.

Completes All Company, Brand, And State Training Requirements.

Host Monthly Safety Meetings will a representative from all Departments.

Attend weekly management meetings, Banquet event orders, Sales, etc.

• Profitability – Develop, recommend, implement and manage the Security annual budget, business plan, and objectives to meet/exceed expectations. Ensure labor costs are within budgeted guidelines. Review vendors and products to ensure procurement of top quality products at minimum prices. If necessary, develop action steps to correct any expense problems. Develop and direct security improvements to capture more guests and a larger share of the local market.
  
  Negotiate security contracts for the hotel in compliance with Company policies and standards. Investigate new regulations, improved equipment, techniques and service methods. Submit recommendations for changes and improvements to the General Manager.
• Life Safety/Risk Management – Direct safety and security programs including inspections, practice drills, accurate recordkeeping and compliance with all policies, procedures, codes and regulations. Direct first aid, CPR, fire prevention, safety, accident and theft prevention, security and emergency procedures to minimize liabilities and related expenses. Ensure constant emergency readiness. Ensure appropriate sanitary, safety, security and emergency procedures are in place, followed and comply with…