Senior Manager, Distribution Services-Merchandise

Join the Distribution Services team and lead operations that move merchandise across Walt Disney World® Resort(WDW) and Disney Cruise Line®(DCL). As the Senior Manager, Distribution Services – Merchandise, you’ll oversee warehouse and logistics functions, drive continuous improvement, and ensure safe, efficient, and reliable service delivery every day.

You’ll collaborate with cross‑functional partners, frontline leaders, and executives to align operational needs and keep workflows running smoothly. You’ll support key technology and automation initiatives and provide field‑level guidance during project execution. If you excel at leading teams and driving operational results in a fast‑paced environment, this role is for you.

This position reports to the Director, Distribution Services.

• Lead and develop a high‑performing team supporting merchandise distribution for WDW and DCL.
• Oversee daily operations in a 24/7 warehouse environment, ensuring safety, efficiency, and service excellence.
• Support planning and execution of technology, automation, and system enhancement initiatives.
• Partner with engineering, operations, labor representatives, and business leaders to align on priorities.
• Optimize workflows, documentation, compliance, and performance standards.
• Conduct on‑site reviews to support leaders and monitor operational execution.
• Identify operational risks and implement mitigation strategies.
• Lead key initiatives including process improvements and major system upgrades.
• Maintain operational records and performance reporting.
• Support troubleshooting of distribution systems and processes.

• 7+ years of leadership experience in operations, logistics, distribution, or warehouse environments.
• Strong understanding of distribution operations, warehouse workflows, and automation.
• Proven ability to lead teams and influence stakeholders.
• Experience with technology‑driven operations and data‑supported decision‑making.
• Strong organizational, communication, and problem‑solving skills.

• Experience with Warehouse Management Systems (WMS).
• Leadership experience in unionized operations.
• Experience supporting multi‑location operations.
• Experience in merchandise distribution or product handling.

• Bachelor’s degree from an accredited institution is required.

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more at:

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The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs . We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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