Assistant Front Office Manager - Orlando Buena Vista Palace

The beautiful, family-friendly Hilton Orlando Buena Vista Palace is seeking an Assistant Front Office Manager to lead their guest services team!

Full open availability (holidays and weekends required). PM and overnight shifts are required.

• Access to your pay when you need it through Daily Pay
• Medical insurance coverage – for you and your family
• Mental health resources
• Best-in-class paid time off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount
• Debt‑free education: access to a wide variety of educational credentials (college degrees, high school completion, English‑language learning, digital literacy, professional certificates, and more)
• Career growth and development
• Team member resource groups
• Recognition and rewards programs
• Available benefits may vary depending on property‑specific terms and conditions of employment and collective bargaining agreement if applicable.

• Assist in the management of all front office operations, including guest service and registration (check‑in/check‑out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
• Assist in monitoring and developing team member performance, including supervision, counseling, evaluations, and recognition and reward.
• Recruit, interview, and train team members.
• Assist in monitoring and assessing service and satisfaction trends, evaluate and address issues, and make improvements accordingly.
• Oversee the VIP guest process, including reviewing VIP reservations and ensuring smooth check‑in/check‑out.
• Assist with up‑selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies, and local area and events.

Ideal candidate will have previous front‑office leadership experience, preferably at a large resort‑style property;
Hilton experience is highly preferred. Open flexibility, OnQ experience, and a passion for hospitality are required.

We look for demonstration of Hilton’s values:

• Hospitality – passionate about delivering exceptional guest experiences.
• Integrity – do the right thing all the time.
• Leadership – leaders in industry and community.
• Teamwork – team players in everything we do.
• Ownership – owners of our actions and decisions.
• Now –operate with a sense of urgency and discipline.

And the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Buena Vista Palace – Lake Buena Vista, FL

Full‑time

Hilton Hotels & Resorts – Guest Services, Operations, and Front Office

Mid‑Senior level

Full‑time

Other – Hospitality

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