BQT Houseperson

Overview

The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week. The Banquet Houseperson sets and maintains all function rooms/areas, service corridors, storerooms and equipment in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations.

Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management. Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.

Impresses guests with quality and timely service in a pleasant and friendly manner.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Efficient and correct set up of tables, chairs, platforms/stages and other equipment as specified by group requirements. Check and properly adjust temperature and lights. Check electrical hook-ups for proper working order and tape down all exposed cords.
• Provide audio visual services including set up, instruct in proper equipment use, take down and secure storage of equipment.
• Pick-up and deliver boxes/materials for functions as needed.
• Service/freshen function rooms during breaks.
• Break down of tables, chairs, platforms/stages and other equipment. Return all unused equipment in clean condition to proper storage area.
• Keep function and equipment storage areas neat and clean.
• Perform deep cleaning of function areas as assigned.
• On time and at work when scheduled, and in proper uniform.
• Attend department meetings as scheduled.
• Consistent professional and positive attitude and actions when communicating with guests and associates.
• Report any incidents of guest dissatisfaction or unusual matters of significance to manager / supervisor so that corrective action may be taken.
• Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager / supervisor before leaving work area for any reason.
• Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
• Any other duties / tasks as requested by management.