Guest Service Agent; Part-Time - Hilton Orlando Lake Buena Vista

Overview

Guest Service Agent (Part-Time) at Hilton Orlando Lake Buena Vista. As an Official Walt Disney World hotel, guests have access to exclusive Disney benefits including direct connection to Disney Springs via Pedestrian Skybridge. With 6 on-site dining options, a 24-hour arcade and 2 heated pools, your Orlando getaway will be memorable.

Ideal candidate will have previous hotel guest service experience, open availability, customer service and cash handling experience, and a passion for providing a memorable guest experience with an opportunity to grow.

Job Number: HOT0CA64

Location:

Hilton Orlando Lake Buena Vista, 1751 Hotel Plaza Blvd, Lake Buena Vista, FL 32830

Pay Rate: $19.77 per hour plus monthly sales incentives

Schedule:

Available to work both AM and PM shifts between 6:00 am and 1:30 am any day of the week, including weekends and holidays

Benefits:
Hilton offers a comprehensive benefits package to eligible team members, including Daily Pay access, medical insurance for you and your family, mental health resources, PTO, travel discounts, parental leave, 401(k) matching, stock purchase program, education benefits, career growth, Team Member Resource Groups, and recognition programs. Benefits may vary by property and applicable collective bargaining agreement.

• Assist other Guest Service Agents and Front Office leadership with checking in and checking out of guests.
• Respond to guest inquiries in a timely, friendly and efficient manner.
• Provide driving and/or walking directions to guests to local destinations.
• Maintain a high level of knowledge about the hotel, including directions, hours of operation, hotel services, events and local attractions.
• Assist fellow team members and other departments to maintain positive working relationships.
• Provide or obtain accurate information for guests.

We value demonstration of Hilton’s core values:
Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now (urgency and discipline). We also look for the following attributes:
Quality, Productivity, Customer Focus.

Hilton is the leading global hospitality company, offering a broad range of accommodations and experiences. Hilton’s mission and values guide our work to deliver exceptional guest experiences across our global brands. Our Team Members are at the heart of it all.