Engineer

Engineer – MCR Hotels

Hyatt Place Orlando Lake Buena Vista, Lake Buena Vista, FL

Provide a clean, friendly, well‑organized and safe hotel environment for guests.

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

• Greet guests happily upon arrival and throughout their stay, using their names whenever possible.
• Contribute to great guest satisfaction scores across the team.
• Handle challenging guest situations with hospitality and a sense of urgency.
• Maintain strong knowledge of all hotel facilities and amenities.
• Support all groups and events held at the hotel.
• Use relevant technology for the role.
• Answer all incoming calls with friendly service using the approved greeting.
• Ensure all work spaces are kept clean, well‑organized, and safe.
• Participate in team cleaning efforts to maintain hotel standards.
• Follow all checklists to 100% accuracy and complete shift handover reports on time.
• Wear a clean, approved uniform and maintain grooming standards.
• Communicate clearly, honestly, and professionally with teammates and guests.
• Display a can‑do attitude and willingness to stretch beyond the traditional role to meet business needs.

• Respond to all guest repair requests and document completion via the electronic work order platform.
• Keep preventative maintenance work up to date and on schedule per the hotel PM program.
• Follow all safety and health codes, report emergencies, and respond correctly to emergencies.
• Conduct full property walks at the beginning and end of each shift, documenting and addressing maintenance needs.
• Maintain clean and organized maintenance areas during and after each shift.

• Management performance ratings and guest satisfaction scores.
• GM/AGM spot checks, leadership walk‑throughs, and guest ratings/reviews.
• Checklist tracking and management performance ratings.

• Technical, trade or vocational school degree preferred.
• At least 2 years of work‑related experience in a commercial facility, hospitality or related field preferred.
• Positive attitude and willingness to learn.
• Ability to understand and follow established guidelines and procedures.
• Ability to work well under stressful, high‑pressure situations.
• Effective listening, conflict resolution, and communication skills.
• Strong desire to serve guests.
• Must be 18 years of age or older.
• Willingness to work a varied schedule including evenings, nights, weekends, and holidays.
• Accurate time‑keeping for clock‑in/out, breaks, and scheduled shifts.
• Provide sufficient notice for call‑outs as directed by supervisor.

• Climbing, balancing, stooping, kneeling, crawling, standing, walking, repetitive motions.
• Ability to lift 50+ lbs.

• Read, write, understand, and communicate effectively in English.

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement & upward mobility
• Health, dental, vision insurance (available after 30 days of employment for full‑time team members)

Entry level

Full‑time

Engineering and Information Technology

Hospitality