Greeter, Restaurant​/Food Service

Job Details

Job Location
:
Hula Grill Kaanapali - Lahaina, HI 96761

Salary Range
: $15.00 - $15.00 Hourly

BENEFITS

• Medical, Dental, and Vision insurance for qualifying employees
• Free therapy for all employees through Talkspace
• Holiday Pay - Time and a half for Thanksgiving, Christmas Eve, and Christmas Day
• Paid Time Off:
  Vacation and Sick Leave
• Employee Meal Program with FREE Fresh cooked meals during each shift
• 50% Food and Beverage discount at all T S Restaurants
• Referral Program
• Anniversary of Employment Gift Program
• Rewards and Recognition program (quarterly awards, safe-work practice incentives, and more!)
• Holiday Party
• Legacy of Aloha Scholarship Program

POSITION SUMMARY

Provide the highest level of quality and service to our guests. Act as the first point of contact for guests as they arrive at the restaurant and assist them with their dining arrangements.

ESSENTIAL FUNCTIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Assist guests in making reservations as they call or arrive at the restaurant utilizing the reservation book or Open Table reservation system.
• Assist Servers in making table assignments for guests based on reservation size, time, and restaurant availability according to restaurant systems (reservation book or Open Table).
• Follow T S protocol and inform manager on duty for all noted guest allergies.
• Answer questions regarding restaurant hours of operation, menu items, and assist guests with any other requests as needed.
• Seat guests correctly at assigned table and provide them with necessary supplies such as menus, silverware, high chairs etc.
• Answer incoming telephone calls within 3 rings in a friendly and professional manner.
• Be able to multi-task between assisting guests as they arrive, answering the telephone, and assisting co-workers.
• Effectively organize and utilize restaurant reservation wait sheet.
• Operate the electronic pager system according to wait sheet and table availability.
• Learn each Server’s name and corresponding section each shift and effectively rotate seating based on table availability.
• Ability to utilize restaurant systems to predict and accurately quote wait times to guests.
• Perform restroom checks to ensure they are clean and adequately stocked.
• Collect and clean each menu as well as clean and restock the Greeter work stations.
• Must be dependable, report to work as scheduled and on time, and follow all policies regarding attendance. Work in a safe manner and report any safety concerns; personal, employee or guest injury.
• Follow food safety program guidelines of handwashing, bare hands, hygiene and health.

POSITION QUALIFICATIONS

• Guest Oriented - Ability to take care of the customers’ needs while following T S procedures.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations and fast paced environment.
• Safety - Ability to identify and correct conditions that affect employee safety as well safely operate and handle all required equipment, appliances, and tools. Follow all safety policies and procedures.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Communication - Ability to communicate by speaking, effectively and clearly with guests, coworkers, and management. Ability to actively attend to, convey, and understand the comments and questions of others.
• Response to direction - Receive and follow directions from supervisors; follow direction of computer generated tickets.
• Teamwork Abilities - Ability to work together with a team in a positive manner to achieve a common goal.
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Neat and well groomed.

SKILLS & ABILITIES

Experience:

No previous experience required, however it is preferred. Computer

Skills:

None required; however, experience with Point of Sale System a plus. Certificates & Licenses:
Must take and pass all training tests 90% or higher. Must be at least 16 years of age.

PHYSICAL REQUIREMENTS

(Occasionally - up to 33% of the time;…