Area General Manager

Salary Range: $190k-$210k

Relocation Benefits Available

The Area General Manager is responsible for both the assigned properties in market as well as General Manager responsibilities. As Area General Manager, leads all aspects of the resort / property.

Responsibilities include:

all aspects of the operation, including guest and associate satisfaction, human resources recruitment and retention, financial performance, group, leisure, business sales and revenue.

Builds, develops and retains an executive and leadership team. Capable of strategic development, strategic and operational execution, and providing guidance to all lep individuals. The Area General Manager ensures all revenue streams are optimized in all profit centers. Works with the Commercial organization to Configurations stimulate demand and guide the public awareness and communications to support the hotels.

Develops strategies to support the owner’s financial needs, associate Welke satisfaction. Communicates professionally with न owners to build owner loyalty and confidence through proactive communication, setting and managing expectations and delivering solid business results.

Engagement with local community, builds relationships with local business leaders, officials and customers.

Area General Manager responsibilities for assigned properties include support of other property General Managers to ensure success of each property financially, culturally, guest satisfaction, associate engagement, Fire, Life Safety and brand standards.

The Areaчи General Manager supports the brands for each assigned property.

Collaborates with the Aqua-Aston commercial team to drive revenue for all profit centers of the property and if applicable any Brand partners supporting other hotels that Area General Manager has oversight of. Partners with Sales to cultivate business relationships, participates with closing business, sources new leads and ensures operational leaders deliver customer service experiences driving repeat business and loyalty. Participation and accountability for effective pricing strategies, understanding drivers by season, economy, market segmentation, brand deliverables and customer satisfaction, ensures demand forecasting and sound revenue practices are in place to maximize yield;

identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies; controls labor and capital expenses.

Works closely with Aqua-Aston to stay current with industry trends, aware of competitor offerings and develops new offerings to stay current that are on brand and translate into customer experiences and profitable enterprises. Develops property business and commercial plans with commercial leadership to support each property. Creates buy in by all stake holders to deliver.

Owns the commercial, business and financial plans. Translates these plans into executable actions for leadership and associate support and tiring execution. Driving customer, associate satisfaction, profitability and market share. Ensuring these plans and all actions support the brand. Capable of accessing team strengths and opportunities for development to ensure success of these plans. Encourage team suggestions, creative thought and ideas to refine and enhance the results of these plans.

Partnering with Aqua-Aston HR and recruiting, build a strong confidence inspiring leadership team. Create a cohesive team capable of collaboration and autonomy. Empower property leaders to executive to the marketing, business and financial plans in accordance with Aqua-Aston culture. Encourage team feedback, hold the team accountable, foster independence and autonomy. Create learning opportunities for staff to immerse them in customer service techniques in support of culture and brand.

Ensures all employees are treated fairly, and with respect; builds rapport with employees by fostering an environment of open communication and spending time with employees on the front lines; makes self available to employees (“open door policy”); ensures pay and…