Assistant Guest Services Manager

"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

Hyatt Regency Maui Resort and Spa

US - HI - Lahaina

Hotel Operations

Entry Level Manager

Full-time

67,000.00 Yearly US Dollar (USD) pay basis

The Hyatt Regency Maui Resort & Spa is seeking a dynamic and experienced Assistant Guest Services Manager to join our team. With 810 rooms we are definitely seeking a high energy individual that is eager to learn and grow with our company.

The goal of the Assistant Guest Services Manager is to effectively and proactively monitor the daily operations of the Guest Services team. While this leader will focus primarily on the Guest Services Operations, this leader works closely with all hotel departments to ensure a successful and effective operation resulting in a positive guest & colleague experience.

Responsibilities include but not limited to:

• Supports the Guest Services department while working closely with department managers and directors and other hotel divisions.
• Supervises, coaches and motivates the Guest Services department including hourly colleagues, leads, and supervisors, towards achieving exceptional guest service results and complete colleague engagement.
• Creates and executes procedures to assist the hotel in reaching service scores on our guest/colleague surveys.
• Ensure thorough communication and understanding with guests/colleagues and other departments by reviewing hotel events and activities.
• Support operation leaders in proactively reviewing staffing and equipment needs.
• Performing daily walk-throughs in the Guest Services Department(s) to ensure full compliance in health and safety of all guest and colleagues.

The Hyatt Regency Maui Resort and Spa is a stunning oceanfront paradise nested on 40 acres of tropical beauty in Lahaina, Maui. With its breathtaking views of the Pacific Ocean, lush gardens, and world‑class amenities, the resort offers an exceptional environment for both guests and employees. Featuring luxurious rooms, multiple dining options, a full‑service spa, and unique attractions like the resort's wildlife sanctuary, it’s a place where relaxation and adventure come together seamlessly.

Working at the Hyatt Regency Maui means joining a dedicated, dynamic team that delivers outstanding guest experiences in a vibrant, culturally rich setting. As a colleague, you'll have the opportunity to grow in an inclusive and supportive workplace, surrounded by the beauty of Maui's coastline and natural wonders. Whether you're passionate about hospitality, sustainability, or making memorable connections with people from around the world, the Hyatt Regency Maui offers an incredible workplace where your career can flourish.

The salary range for this position is $67,000 to $75,000.

This is not your typical career opportunity. This is the Hyatt Touch.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

• A true desire to satisfy the needs of others in a fast‑paced environment
• Refined verbal and written communication skills
• Minimum of 2 year of previous hotel supervisory experience preferred
• Ability to work a flexible schedule, including weekends and holidays