Assistant Director of Rooms

Summary

The Assistant Director of Rooms oversees all aspects of the Rooms Division. This role is responsible for ensuring hotel operations meet Hyatt brand standards while building strong colleague engagement, driving revenue performance, understanding guest needs, and delivering a consistently elevated guest experience.

• Lead short- and long-term planning for the Rooms Division
• Coach and develop management colleagues
• Direct payroll, reporting, forecasting, inventory, and budgeting for Rooms operations
• Resolve guest concerns promptly to maintain high levels of satisfaction and service quality
• Implement procedures that improve both guest and colleague satisfaction
• Attend We Care meetings and ensure guest issues are addressed in a timely manner

This role offers the chance to grow your career in a true resort destination at Hyatt Regency Resort and Spa. Set across more than 40 acres with 810 guest rooms, the property delivers a dynamic and complex resort environment with a diverse guest mix. The role provides meaningful exposure to large-scale operations and a strong leadership team focused on development. It is an ideal opportunity for a Rooms leader looking to make an impact, refine their skills, and build a long-term career with Hyatt while enjoying life in a resort setting.

Hyatt colleagues work in an environment that demands exceptional performance while offering meaningful rewards. Benefits include paid holidays, vacation and sick leave, medical coverage after 30 days of full-time employment, paid Family Bonding Time, Adoption Assistance, discounted and complimentary stays at Hyatt properties worldwide, free colleague meals during shifts, and more.

The salary range for this position is $110,000 to $135,000.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

• Four years or more of progressive Rooms Division experience, typically within Hyatt
• Service-focused leadership style with strong presentation skills
• Demonstrated leadership and team development experience
• Hotel or Hospitality degree preferred
• Proven ability to lead in a high-volume environment
• Strong business acumen with the ability to drive financial performance
• Effective written and verbal communication skills
• Proficiency in rooms operating systems
• Excellent organizational, interpersonal, and administrative skills