Housekeeper - Kahana Falls Resort

Job Description Non Exempt Position Title Housekeeper Reports To Department Management Resort Management FLSA Status Non Exempt Purpose The Housekeeper promotes a positive image of the resort to our guests and Owners by providing a high level of cleanliness and customer service Principal Duties and Responsibilities Responsibilities listed may not apply to all locations

Enters and prepares the room for cleaning

Dusts the room and furniture vacuums carpet and mops floors

Cleans bathrooms removing soil dirtsoap build up and hair from the bathroom mirror vanity sink toilet shower walls bathtub shower curtain and floor

Replenishes guestroom and bath supplies facial toilet tissue and bathroom amenities in correct amount and location

Cleans closets and door tracts on check out rooms removing dust and debris and ensuring the correct amount and placement of hangers extra blanketpillow and luggage rack Removes dirty bed linen and makes the bed with clean linen

Performs rotation cleaning duties egsteam clean carpets spring cleaning super cleaning etc as required

Performs minor maintenance duties such as changing light bulbs filters etc Anticipates guests needs responds promptly and acknowledges all guests however busy and whatever time of day maintaining positive guest relations at all times

Is familiar with all resort servicesfeatures and local attractionsactivities to respond to guest inquiries accurately

Attends to and resolves guest calls guest requests and guest complaints

Monitors and maintains cleanliness sanitation and organization of assigned work areas

Authorizes to enter in guestrooms for cleaning and providing turndown services as per requirement

Follows the standard operating procedures

Achieves and exceeds the guest satisfaction score

Assists other team members ready and available to step in at a moments notice

Updates status of rooms cleaned on the assignment sheet

Returns and restocks cart at the end of shift

All other duties as assigned

General Statement Performs the job assigned complying with Company policies and procedures business code of ethics FLSA regulations and all applicable laws as well as ensuring confidentiality reliability quality and productivity

Job Requirements Education Essential Training Certifications and Experience High School Diploma

GEDPrevious hotel related experience desired

Skills Knowledge and Abilities Must have high energy with a passion for cleanliness

Attention to detail

Ability to multi task Ability to work in a fast paced environment with accuracy

Maintains a desire to improve the quality of work Ability to maintain professional conduct at all times

Flexible schedule ability to work evenings weekends and holidays

Shift Additional hours may be necessary to accommodate the number of guest check insouts Regular Hours and Weekend Travel None New Hire Bonus Program Kahana Falls Resort is excited to offer a New Hire Bonus Program to all newly hired team members Heres how it works 150 after completing 30 days of employment 350 after reaching 90 days of employment 500 after 120 days of employment This totals a 1000 bonus for those who successfully complete all required milestones