Bakery Retail Shift Leader

At Susie Cakes, we make old-fashioned, sentimental dessert favorites – just like you may remember from your childhood! Our bakeries are filled with the delicious tastes and sweet smells of cakes, cupcakes, cookies, pies, and bars, all baked from scratch on-site daily using the freshest and finest ingredients. Our signature Celebration Cake is a birthday staple on tens of thousands of tables.

Our bakeries mix the nostalgia of the past with the warmth and feel of a modern, neighborhood bakery.

‘Connecting through Celebration’ is our purpose, and what we strive for every day with our team members, our guests, and our community.

Our bakeries are lively and bustling with genuinely friendly people who have the “hospitality gene.” They understand the importance of what they do every day and are empowered to make days better. Their connections to our guests and to each other are what separate Susie Cakes from other bakeries.

Our guest service team leader will be responsible for the overall guest experience when on duty. They will maintain service quality standards by ensuring the team members deliver premium guest service and treat each guest as a VIP.

• Ensure a positive guest and team member experience, responding to and addressing guests who are dissatisfied with service and/or product.
• Communicate the team’s product offerings, new company initiatives, and general updates about the bakery.
• Drive product sales by creating a strong partnership with the culinary team to ensure the guest experience exceeds expectations.
• Operate daily communications log, meal breaks, food safety, and COVID procedures.

• Flexible work schedule
• Free non-slip shoes (annually!)
• Birthday month PTO with complimentary cake
• Company holidays off (Thanksgiving, December 25th‑27th, and New Year’s Day)
• Medical, dental, vision insurance
• Vacation, 401(k), FSA
• Pet rescue reimbursement and pet insurance
• Flexible return‑to‑work schedule for maternity leave
• Generous discounts to all our delicious desserts!

• Two years of experience in a customer service environment preferred.
• Previous quick‑service food handling experience in either the hospitality or food and beverage industry a plus.
• Excellent verbal and written communication skills.
• Ability to adapt to a flexible schedule according to business needs.
• Must have reliable transportation.

• Frequent walking, kneeling, bending, and reaching overhead.
• Able to stand for extended periods of time.
• Must be able to lift, move, and carry up to 50 pounds.

• Associates or Bachelor’s degree with a focus in Business or Hospitality preferred.
• High school diploma or GED required.

• Must be able to speak, read, and write English.

• Ability to work flexible hours, including weekends and holidays, as needed.

We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with all applicable federal, state, and local laws.

Seniority Level: Entry level

Employment Type:

Full‑time

Job Function:
Management and Manufacturing | Industry: Food and Beverage Services