Sr, Telecom Technician - Laguna Hills

Title:
Sr. Telecom Technician

Location:
Laguna Hills, CA

Department:
Information Services

Status:
Full-Time

Shift: Days (8hr)

Pay Range*: $39.12/hr - $56.75/hr

Memorial Care is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups – consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to Memorial Care's recognition as a market leader and innovator in value-based and other care models.

Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.

The Telecom team works across a broad range of communication system technologies and liaises across multiple areas of the business by providing communication with video, data, and voice solutions. This role requires personal expertise, professionalism, technical skills, and cross functional relationships to resolve client requests using standardized processes to meet success metrics and exceed client expectations. They have several responsibilities including support, provide solutions to technical issues and requests, provide advice in the planning, as well as coordination and management of projects and MOB initiatives.

They may find the need to explain solutions in both technical and non-technical terms along with preparing reports and documentation.

Under general supervision, the Memorial Care Sr. Telecom Technician oversees telephony systems on a regular basis. They respond to incident tickets adhering to set and approved Service Level Agreements and procedures to assist with resolution. Sr. Telecom Technicians understand system administration of both inbound and outbound functions to identify and resolve related issues. They can carry out small to medium size initiatives, particularly related to systems implementation, software provisioning, licensing, equipment refreshes and day-to-day end user problem-solving.

Under direct supervision from IT Technical Services Leadership, this position may be assigned independent functions, as a participant on a team, or as team leader in carrying out assignments depending on scope and complexity.

* Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at Memorial Care—that includes taking good care of employees and their dependents.

We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more... Memorial Care Benefits for more information about our Benefits and Rewards.

• Minimum 7 years’ experience Telecom Technician or relevant experience
• Proven strong knowledge of Telephony Systems and Technologies
• Demonstrated knowledge and in-depth understanding of existing and emerging technologies (i.e. SIP/VoIP).
• Demonstrated highly analytical, logical thinking, and problem-solving skills to resolve reported issues
• Experienced in a healthcare…