Patient Account Representative

Overview

Our Client, a Healthcare company, is looking for a Patient Account Representative for their Laguna Hills, CA location.

• Assists with the end-to-end processing of patient registration, scheduling, billing, authorization, and treatment planning to ensure accurate and timely reimbursement.
• Maintains organized admirative support functions within the Radiology Therapeutic department, including but not limited to file management, report distribution, and computer system utilization.
• Interacts with patients to ensure understanding, and overall positive patient care experience.
• Enters emergent orders in accordance with outlined processes to support routine and prioritize emergent patient care needs.
• Actively problem solves nonroutine billing and or cancellation occurrences requiring contractual interpretation.
• Assists in training of new staff personnel to the Radiology Therapeutic Department.
• Supports the development and maintenance of department procedural manual updates and creates new manuals as appropriate to support changing and evolving business needs.
• Demonstrates the ability to maintain accurate records in accordance with any applicable regulatory guideline or standard.
• Maintains Service Excellence with patients, visitors, and other staff members.
• Appropriate level of expertise in registering, verifies and updates patient information in EPIC in a timely and accurate manner.
• Prioritizes and coordinates job duties to maximize the department’s efficiency, monitors work queues for account follow up and bill release.
• Attends meetings as required. Responds appropriately and promptly to department/management and customer requests for information or other actions.
• Ensures and obtains correct current eligibility, benefit coverage and authorizations to secure patient accounts.
• Maintains a neat, organized work environment according to specific work related supplies and reference material locations.
• Other duties as assigned.

• Ability to follow company policies, procedures and directives.
• Ability to interact in a positive and constructive manner.
• Ability to prioritize and multitask.
• One (1) year of experience in Radiology Therapeutic or Radiation Oncology field with an emphasis on scheduling, registration, authorization, and billing.
• Knowledge of insurance authorization and precertification billing.
• Knowledge of medical terminology or Radiation Oncology procedures.
• Proficient in computer functions, data entry, and windows platforms.
• High school graduate or equivalent.

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.