Field Engineer

Location

Charlotte, NC;
Atlanta, GA;
Baltimore, MD;
New York

As a member of the Field Engineering team, this innovative and results-oriented individual is primarily responsible for diagnosing system issues and servicing Sonendo’s Gentle Wave® Endodontic Treatment System in the field. This role requires critical thinking and analysis to independently resolve customer issues.

• The Field Engineer will rely on specialized training and technical knowledge to analyze, diagnose, and resolve customer issues based on each customer’s unique system needs.
• Serve as a key liaison facilitating two-way communication between field personnel, third-party service providers, practicing Endodontists, and Sonendo’s internal Product Development and Advanced Manufacturing Engineering teams.
• Undergo specialized training and draw on prior experience and education in electronics, pneumatics, and high-pressure fluid systems to effectively resolve console issues in the field. Must adapt to evolving support models.
• Demonstrate proficiency in performing preventive maintenance (PM), analyzing console errors, and resolving system issues within defined time frames following in-house training.
• Perform PMs and field updates within the assigned territory.
• Respond promptly to unscheduled service calls and communicate action plans and timelines to customers.
• Maintain compliance with Quality System procedures and company policies.
• Support the development, delivery, and ongoing updates of training materials for field, in-house, and third-party personnel.
• Consult with customers to resolve issues and provide technical guidance.
• Conduct in-service care and maintenance training for customers as needed or as directed by management.
• Build and maintain relationships with Sales Representatives and assist with system installations when requested.
• Identify and communicate areas for product improvement to management and internal teams.
• Prepare and document service bulletins as required or requested by management.
• Submit required documentation on the next designated administrative day, or by EOB Friday if the workweek includes visits across multiple states.
• This position entails significant travel of up to 90%–95%, including flexibility for last-minute flights to accommodate customer requirements.

• Associate degree required, or equivalent specialized technical training or certification. Must demonstrate aptitude in electro‑mechanical and electronics troubleshooting with an understanding of related theories.
• Minimum of 5 years of relevant work experience.
• Strong verbal and written communication skills with the ability to effectively interact with internal and external stakeholders.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work under pressure, meet deadlines, and maintain a positive, customer-focused attitude.
• Capable of working independently and executing tasks with minimal supervision, within established guidelines and procedures.

• Ability to safely and successfully perform essential job functions consistent with ADA, FMLA, and other applicable standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other applicable standards.
• Must be able to safely move up to 50 lbs.
• Ability to communicate information clearly and exchange accurate information in work settings.
• Must be able to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Ability to observe details at close range (within a few feet).
• Ability to travel by car, plane, etc.
• Must have a valid driver’s license and be willing and able to travel up to 90%–95%, including overnight travel locally, regionally, and nationally.

We pay competitively. Base salary range is $90,000 - $110,000. Other paid compensation and benefits may be available.

Sonendo offers a competitive benefits package and a collaborative, motivating work environment where you will be encouraged to innovate continuously; this is a place where you will be encouraged to actively participate, and your ideas can have a direct impact on the success of the organization. If you are interested in applying for this position, please apply online.

Sonendo, Inc. is an Equal Opportunity Employer