Security - Security Supervisor

Position: 401-Security - 4202-401 Security Supervisor I

401-Security -  Security Supervisor I Job Description

Posted Tuesday, February 24, 2026 at 11:00 AM

Village Management Services, Inc.'s mission isto serve the residents of Laguna Woods Village with the highest level of customer service and professionalism, making Laguna Woods Village the premier active-adult community in Southern California. We value integrity, quality, dedication and open communication in a rewarding and challenging environment.

JOB SUMMARY:

Under general direction of a Supervisor II or Watch Commander, supervises the security and traffic safety activities of Security Division personnel. Exercises supervision of an assigned shift of personnel; responds to and documents reports of serious incidents; coordinates field search and emergency activities; patrols the community and enforces regulations. May serve as Watch Commander as well as Scheduling Supervisor. Work involves regular contact with residents, other Divisions and Departments, law enforcement, fire and medical services, other public agencies and the public .

Must be able to work a rotating schedule between day, swing and graveyard shifts, including weekends and holidays.

The Security Supervisor I is an exempt position.

ESSENTIAL FUNCTIONS:

Plans, organizes, supervises and participates in a variety of security activities. Confers with the Supervisor II or Watch Commander concerning Division objectives, policies, problems and matters affecting other Divisions and Departments. Plans and implements new programs or procedures in accordance with established objectives.

Implements and participates in developing work programs and schedules. Implements and makes effective recommendations regarding Division training and safety programs.

Supervision is exercised over an assigned shift of Security Division personnel including Gate Ambassadors, Gate Ambassador Rovers, Security Patrol Officers, Traffic Specialists, Dispatchers and other Security personnel on duty.

Provides active and continuous engagement in the events and personnel of the shift, including feedback to subordinates through positive leadership and continuous training, testing, coaching, and counseling on work performance, including safety, attention to duty, appearance, report writing and positive community relations. Administers prompt corrective action and progressive discipline to correct performance deficiencies.

Provides ongoing supervision and development for designated subordinates including personnel who may not regularly work with the Supervisor I. Confers with other supervisory members to obtain feedback on designated subordinates. Conducts annual performance evaluation reviews for assigned subordinates. Provides feedback to employees throughout their review period that is timely, specific, honest and designed to help the employee succeed.

Administers corrective action and progressive discipline to correct performance deficiencies.

Updates subordinates and relief supervisor(s) on matters of interest and concern to the Security Division, including new instructions, memorandums and changes to policy and procedure.

Supervises, assists and trains Traffic Specialists in their duties and provides performance assessment input to the Supervisor II having annual evaluation responsibility; routinely assists Traffic Specialist with traffic matters involving upset persons and with major and injury accidents.

Responds to and documents traffic collisions when a Traffic Specialist is not on duty or is otherwise unavailable.

Supervises, assists and trains Security Patrol Officers with handling and documentation of minor incidents, crimes and violations of Community rules and regulations and other calls for service.

Supervises, assists and trains Gate Ambassadors in their duties.

Assists the Supervisor II in supervising, assisting and training Dispatchers, Security Inspectors, Technicians, Coin Collectors and other support staff in their duties; provides performance assessment input to the Supervisor II regarding those employees’ performance evaluations.

In the absence of a Security Supervisor II, serves as the Watch Commander having overall authority, responsibility and accountability…