Restaurant Manager Laguna , CA

POSITION SUMMARY

Reporting to the company’s General Manager, the Restaurant Manager is responsible for overseeing and managing all aspects of the restaurant service operations. This position will lead the operating restaurant front of house service teams and ensure the property achieves stated objectives in service sales, employee retention, communication and awareness, guest service and satisfaction, service quality and restaurant sanitation. This role will work to ensure standard operating procedures, best people practices and compliance, and service standards are consistently met at all properties.

EXEMPT POSITION

This position is exempt from overtime pay. The Restaurant Manager’s primary duty (more than 50%) is the management of the front‑of‑the‑house employees and directs the work of two or more employees, unless the General Manager is working during the same shift or part of the shift the Restaurant Manager is working, then the Restaurant Manager’s primary duty is the management of ½ of the number of front‑of‑the‑house employees, as long as there is the minimum of two full‑time employees or their equivalent.

The Restaurant Manager has the authority to hire, fire, and discipline the front‑of‑the‑house employees, or whose suggestions and recommendations as to hiring, firing, or disciplining employees are given particular weight. The Restaurant Manager shall manage the scheduling for the restaurant and shall exercise discretion and independent judgment with respect to the scheduling for the restaurant. In this regard, the Restaurant Manager shall formulate, effect, and implement policies and operating practices regarding scheduling for the restaurant.

ESSENTIAL JOB FUNCTIONS includes the following but may not be limited to;

• Punctual attendance.
• Assure that restaurant standard operating procedures / protocols are followed.
• Facilitate breaks and ensure appropriate guest coverage.
• Ensures compliance with all policies, procedures and encouragement through daily meetings, audits.
• Promotes a friendly environment, maintaining standards and all other components of guest service.
• Positively and respectfully interacts with co‑workers, managers, owners, customers, and vendors.
• Oversees the servers, runners, bussers, host team in the excellent performance of their duties.
• Must touch tables and assure proper service is provided and engage with customers.
• Disciplines and recommends correction, discipline, guidance (utilizing Personnel Action Forms) to servers, bussers, runners and host team.
• Ensures the maintenance, cleanliness, and sanitary conditions of the restaurant front of the House.
• Appropriately dealing with unpleasant, angry or discourteous people.
• Must display ethical conduct and decision‑making abilities.
• Must make assignments of employees based on merit and not any protected characteristics under the law.
• Be present on the floor during service, touching tables and making guest connections and build business.
• Primary responsibility is management; RM is to direct subordinate employees to perform their tasks.
• Keep the General Manager informed of incidents and events that occur.
• Completes Daily Operational tasks, following guidelines set by the Restaurant.

• Act with integrity, honesty and knowledge that promote the culture, values and mission of Truly Pizza.
• Performs all aspects of position with efficiency, respect, friendliness, professionalism, teamwork, knowledge, patience, awareness, compassion, courtesy, and initiative.
• Displays consistent attention to detail and follow through of all restaurant policies and procedures.
• Represents the restaurant professionally through effective communication, cooperation, and relationships.
• Understands the value and relationship of partners and investors.
• Collaborates with the team to create a positive culture and restaurant work. environment: fosters opportunities for the team to learn, grow and develop their abilities.
• Drives and creates a positive culture of learning and development.
• Leads staff to ensure that service standards are consistently adhered to through guest feedback, reviews, and secret shop reports.
• ives financial performance within the operations.
• U…