General Manager

Position Objective

The Restaurant General Manager is the operational leader of the restaurant, responsible for the overall management of the day-to-day operations, including overseeing staff, ensuring guest satisfaction, and maintaining operational efficiency. This role involves significant management responsibilities, including financial performance, staff development, and adherence to health and safety standards.

Direct comprehensive restaurant operations, ensuring optimal performance across all service areas.

Employ various advanced technology tools to streamline restaurant operations and improve guest satisfaction, ensuring seamless service delivery and efficient management.

Develop and implement effective sales and profitability strategies.

Lead, inspire, and train staff to promote a culture of high performance and exceptional customer service.

Manage shift operations, including scheduling, staff training, and performance evaluation.

Create and maintain a positive and productive work environment for all employees.

Oversee financial activities including budgeting, P&L management, cash handling, and financial reporting.

Manage inventory, control costs to maximize profitability.

Achieve a minimum 5% year-over-year growth by executing marketing campaigns and enhancing the guest experience to drive repeat business.

Handle customer complaints and resolve issues, ensuring guest satisfaction and repeat business.

Monitor customer feedback and implement necessary operational improvements to enhance the dining experience.

Ensure strict compliance with all health and safety regulations, including food safety standards.

Maintain full compliance with local, state, and federal regulations concerning health, safety, and employment.

Handle HR issues and communicate effectively on urgent matters.

Regularly review and update compliance protocols and staff training to meet industry standards.

Actively participate in community events and foster relationships with local businesses and stakeholders.

Ensure the efficient operation of private event segments, enhancing service delivery and guest satisfaction.

Perform other duties as assigned, providing flexible and responsive leadership.

A minimum of 5 years of experience as a titled General Manager, with extensive knowledge of restaurant operations.

Demonstrated proficiency in using industry-standard software and systems for reservations, scheduling, and financial management.

Strong leadership skills, with a proven track record of developing successful teams and implementing operational best practices.

Excellent organizational, communication, and interpersonal skills, capable of managing multiple priorities in a high-paced environment.

Deep understanding of P&L statements, budgeting processes, and cost control measures.

Availability to work flexible hours, including evenings, weekends, and holidays.

Must possess a current food safety certification and remain knowledgeable about the latest food and beverage regulations.

Complete our short application today!